CX Project Manager: Journey Mapping & Analysis

TEKsystems; Stamford (CT); Híbrido; USD 62 000 - 76 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short/long-term disability

Time Off (PTO)

Resumo da oferta

TEKsystems is seeking a contract-to-hire CX/business analyst to help map customer journeys and document requirements for telecom products. The role supports project planning, stakeholder communications, and leadership-ready materials in a hybrid Stamford, CT setting.

Ideal candidates will gather and analyze data to identify trends, support decision-making, and work with product, technology, and operations teams to align objectives and solutions.

Qualificações

• Experience in mapping and documenting customer journeys and requirements.
• Ability to analyze data to support business decisions and CX initiatives.
• Experience collaborating with cross-functional teams in agile or hybrid environments.

Responsabilidades

• Map and document customer billing experiences and journeys across Cable and Mobile products.
• Gather, analyze, and document business and functional requirements for CX initiatives.
• Support project planning, stakeholder communications, and presentations.
• Analyze customer, operational, and business data to identify trends and opportunities.
• Partner with product, technology, operations, and CX teams to align objectives and solutions.
• Create process flows, journey maps, and business cases for leadership review.
• Track project milestones, risks, dependencies, and deliverables to ensure execution.

Conhecimentos

Project management

Business analysis

Ferramentas

PowerPoint

Visio

Lucidchart

Jira

Confluence

Descrição da oferta de emprego

TEKsystems is seeking a contract-to-hire CX/business analyst to help map customer journeys and document requirements for telecom products. The role supports project planning, stakeholder communications, and leadership-ready materials in a hybrid Stamford, CT setting.

Ideal candidates will gather and analyze data to identify trends, support decision-making, and work with product, technology, and operations teams to align objectives and solutions.