CX Product Engagement Specialist

Millennium Systems International; Lake Hiawatha (NJ); Remote; USD 60,000 - 95,000; Full time

Job summary

Join a forward-thinking software company as a CX Product Engagement Specialist, where you'll drive product adoption and enhance client experiences. This remote role involves analyzing data insights to optimize the client journey, collaborating cross-functionally to align digital strategies, and managing engagement platforms. With a commitment to improving customer satisfaction, you will play a crucial role in reducing churn and strengthening relationships. The company offers a supportive environment with generous benefits, including paid time off, health coverage, and professional development opportunities. If you're passionate about enhancing client interactions and driving product success, this is the perfect opportunity for you.

Benefits

Paid Time Off (PTO): 3 weeks plus 10 paid holidays

Medical, Dental, and Vision benefits

Life Insurance and AD&D fully covered

Disability Insurance fully covered

401(k) plan with 100% match up to 4%

Unlimited access to Udemy courses

Qualifications

• 2+ years managing engagement systems like Pendo and Gainsight.
• Strong analytical skills to translate data insights into actions.

Responsibilities

• Design strategies to increase product adoption and user engagement.
• Analyze client interactions to improve onboarding and lifecycle experiences.

Skills

HTML

CSS

Analytical Skills

Customer Engagement

Product Adoption

Digital Strategy

Tools

Pendo

Gainsight

Vonage

SkillJar

Zapier

Power Automate

Job description

Join to apply for the CX Product Engagement Specialist role at Millennium Systems International.

1 week ago Be among the first 25 applicants.

Millennium Systems International is an innovative software company based in Parsippany, NJ, founded in 1987. We provide management software and tools for the beauty and wellness industry, serving thousands of salons and spas across over 36 countries. Our software processes billions in transactions annually and is used by hundreds of thousands of users. We are proud to be named one of New Jersey's Top Workplaces for 2022, 2023, and 2024.

We are currently seeking a CX Product Engagement Specialist for a remote position.

Overview

The CX Product Engagement Specialist will drive product adoption, optimize the client journey, and utilize data insights to enhance engagement. This role involves strategic and tactical initiatives to improve onboarding, retention, and customer satisfaction. The specialist will work cross-functionally to ensure digital touchpoints and in-app experiences meet business and client needs, reducing churn and strengthening relationships. Responsibilities include managing platforms like Pendo, Gainsight, Vonage, and SkillJar, ensuring their alignment with company goals.

Key Responsibilities

1. Design strategies to increase product adoption and user engagement.
2. Analyze client interactions to improve onboarding and lifecycle experiences.
3. Use data from engagement platforms to assess trends and recommend actions.
4. Develop in-app messaging and campaigns to support retention.
5. Collaborate with various teams to align digital strategies.
6. Identify risk indicators and develop proactive engagement strategies.
7. Manage and optimize engagement tools for seamless execution.
8. Support system integrations and research functionalities of different features and partners.
9. Identify opportunities for workflow automation and process improvements.
10. Maintain documentation and support training efforts for compliance and knowledge sharing.

Requirements

1. Understanding of HTML and CSS.
2. 2+ years managing systems like Pendo, Gainsight, Vonage, or similar.
3. Strong analytical skills with the ability to translate data into actions.
4. Experience with system integrations and automation tools (e.g., Zapier, Power Automate).
5. Ability to support non-technical users and work cross-functionally.
6. Experience in customer engagement, product adoption, or digital strategy.
7. Passion for improving client experience and product interactions.

What We Offer

• Paid Time Off (PTO): 3 weeks plus 10 paid holidays, 5 sick days, 1 personal day.
• Medical, Dental, and Vision benefits with subsidies.
• Life Insurance and AD&D fully covered by the company.
• Disability Insurance (short-term and long-term) fully covered.
• 401(k) plan with 100% match up to 4%.
• Unlimited access to Udemy courses for professional development.