Client Experience Engagement Specialist

Millennium Systems International; Lake Hiawatha (NJ); Remote; USD 60,000 - 90,000; Full time

Job summary

An innovative software company is seeking a CX Product Engagement Specialist to enhance client journeys and drive product adoption. This entry-level role focuses on leveraging data insights to improve engagement and retention. You will manage operational platforms, collaborate cross-functionally, and optimize user experiences. With a strong emphasis on analytics, you will identify risks and develop strategies to mitigate churn. This position offers a dynamic work environment where your contributions will directly impact client satisfaction and product success. Join a forward-thinking team that values professional growth and offers comprehensive benefits.

Benefits

Paid Time Off (PTO)

Medical, Dental, and Vision Benefits

Life Insurance

Disability Insurance

401(k) Retirement Plan

Learning & Development

Qualifications

• 2+ years managing business systems like Pendo and Gainsight.
• Strong analytical skills and data-driven decision-making.

Responsibilities

• Design strategies to increase product adoption and user engagement.
• Analyze interactions to improve onboarding and lifecycle experience.

Skills

HTML

CSS

Analytical Skills

Customer Engagement

Product Adoption

Digital Strategy

Tools

Pendo

Gainsight

Vonage

Zapier

Power Automate

Salesforce

SkillJar

Job description

Millennium Systems International is an innovative software company based in Parsippany, NJ, founded in 1987. We provide management software and tools for the beauty and wellness industry, serving thousands of salons and spas across over 36 countries. Our software processes billions in transactions annually and is used by hundreds of thousands of users. We are proud to be named one of New Jersey's Top Workplaces for 2022, 2023, and 2024.

We are currently seeking a CX Product Engagement Specialist for a remote position.

Overview:

The CX Product Engagement Specialist drives product adoption, enhances the client journey, and uses data insights to improve client engagement. This role involves strategic and tactical initiatives to boost onboarding, retention, and satisfaction, working cross-functionally to ensure digital touchpoints and in-app experiences meet business and client needs, thereby reducing churn and strengthening relationships. Responsibilities include managing operational platforms like Pendo, Gainsight, Vonage, and SkillJar to ensure seamless integration and efficiency across departments.

Key Responsibilities:

1. Client Engagement & Adoption: Design strategies to increase product adoption and user engagement.
2. Journey Optimization: Analyze interactions to improve onboarding and lifecycle experience.
3. Digital Insights & Analytics: Use data from platforms like Pendo and Gainsight to assess trends and recommend actions.
4. Strategic Enablement: Develop in-app messaging, guides, and campaigns to support retention.
5. Cross-Functional Collaboration: Work with various teams to align digital strategies with client needs.
6. Churn Mitigation: Identify risks and collaborate on engagement strategies.
7. Platform Administration & Optimization: Manage tools such as Pendo, Gainsight, and Vonage.
8. System Integrations & Enhancements: Optimize integrations between Salesforce, Skilljar, etc., and research new features or add-ons.
9. Process Improvement & Automation: Streamline workflows through automation.
10. Documentation & Governance: Maintain documentation and support training efforts.

Requirements:

1. Understanding of HTML and CSS.
2. 2+ years managing business systems like Pendo, Gainsight, Vonage.
3. Strong analytical skills and data-driven decision-making.
4. Experience with system integrations and automation tools (e.g., Zapier, Power Automate).
5. Ability to support non-technical users and work cross-functionally.
6. Experience in customer engagement, product adoption, or digital strategy.
7. Passion for improving client experience and product interactions.

What We Offer:

Paid Time Off (PTO) and Holidays: 3 weeks of PTO, 10 paid holidays, 5 sick days, and 1 personal day.

Medical, Dental, and Vision Benefits: Subsidized plans to support your health and well-being.

Life Insurance & AD&D: Fully covered by the company.

Disability Insurance: Short-term and long-term disability coverage, fully covered for Long-Term Disability.

401(k) Retirement Plan: Includes a 100% match on up to 4% of contributions via a Safe Harbor plan.

Learning & Development: Unlimited access to Udemy courses for professional growth.

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Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Internet Publishing