Customer Experience Engagement Specialist WonderDads Remote

Your SmartSource; Petaluma (CA); Remote; USD 75,000 - 90,000; Full time

Job summary

An innovative company is on the lookout for a passionate Customer Experience professional to enhance member engagement and reduce churn. In this exciting role, you will be instrumental in delivering valuable content to members, conducting tests to boost social sharing, and creating engaging materials. With a mission-driven approach, this dynamic team is focused on growing their community of Dads and providing exceptional resources. If you're a self-starter with a strong work ethic and a knack for problem-solving, this is the perfect opportunity to make a meaningful impact in a rapidly growing startup environment.

Benefits

$125.00 / month work-from-home subsidy

Paid vacation, sick and public holidays

Medical, Dental, Vision, Life, Accident & Disability coverage

Health Savings and Flexible Savings Accounts

401k Plan with annual company match

Up to $300 pet adoption reimbursement

Qualifications

• 5+ years of experience in customer experience or member engagement.
• Strong written and verbal communication skills are essential.

Responsibilities

• Manage customer experience and track member engagement.
• Deliver content and manage the member calendar throughout the year.
• Conduct product research and gather feedback for improvement.

Skills

Customer Experience (CX)

Metrics Tracking

Email Design

Written Communication

Problem Solving

Multi-tasking

Time Management

Tech Savvy

Tools

Canva

Adobe

Job description

Job Summary:

WonderDads is seeking a dynamic and upbeat customer experience individual to join our growing team. We are the largest nationwide membership of Dads, with a mission-driven and startup mentality that helps busy Dads embrace their kid’s childhood years. We are seeking an individual to help increase engagement, lower member churn and basically make all the resources we provide for our members that much better. You must be excited to handle a variety of tasks which would include, sending our content deliverables to members every month, testing activities to ensure they are fun, delivering on our content calendar throughout the year, identifying ways to have members sharing more on social media, finding ways to lower churn and a handful of other tasks that will enable you to lead a number of exciting initiatives, as we grow the business. Your self-starter attitude, grit and work ethic are the best additional skills you can bring to the table.

Duties / Responsibilities:

1. Handle all aspects of customer experience to include, content and emails sent to members, tracking engagement of all aspects of membership and finding ways to reduce churn.
2. Deliver all aspects of our member calendar throughout the year to include sourcing the content, formatting, sending content via email and track to determine how it was received.
3. Identify and conduct tests to have members share more with their friends, as part of their engagement.
4. Create and monitor our Engagement Score for our members.
5. Find and test to reduce churn by 1% monthly.
6. Conduct weekly product research with friends and colleagues to obtain feedback and incorporate into our content and membership positioning.
7. Be comfortable creating own written materials and images, when needed for customer emails and more.
8. Ability to work individually, as well as a part of a very small team and effectively share the workload.

Qualifications:

1. 5+ years of CX, member experience and/or working for a rapidly growing startup.
2. Must be tech savvy at tracking metrics and utilizing (or quickly learning) technology products.
3. Strong passion, work ethic and be excited to get in on the ground floor of an exciting company.
4. Experience with metrics-driven goals and achieving those objectives.
5. Experience in email design and products such as Canva or Adobe.
6. Excellent written and verbal communication skills, with the ability to write articulate and convincing emails.
7. Must be energetic and positive and resilient; hitting dead-ends doesn’t disappoint you, as you simply try another way.
8. Effective problem-solving, multi-tasking, time management, organizational skills and be an efficient self-starter in working remotely.

Compensation:

$75K - $90K annual base salary DOE, for this full-time exempt position.

Benefits:

1. $125.00 / month work-from-home subsidy.
2. Paid vacation, sick and public holidays.
3. Medical, Dental, Vision, Life, Accident & Disability coverage.
4. Health Savings and Flexible Savings Accounts.
5. 401k Plan with annual company match.
6. Up to $300 pet adoption reimbursement.

Working Hours:

9:00AM – 5:00PM PST time zone.

Location: Remote Role.

WonderDads is the largest nationwide Dad membership in the United States. We provide these amazing Dads with first-of-their-kind resources for every step of their Dad journey from when their kids are newborns all the way to 18-year olds. From nationwide monthly activities, to critically-acclaimed resources in their account, to personalized emails based on their kid’s ages, WonderDads helps busy Dads embrace their kid’s childhood years. WonderDads has 12,000 members nationwide and a community of over 100,000 Dads, with a goal of getting to 1,000,000 members in the next five years. While our company is still small, we have grand ambitions to become THE Dad brand.

For more information on WonderDads, visit www.WonderDads.com.