CX Onboarding & Adoption Specialist

Aderant Holdings, Inc.; Atlanta (GA); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Aderant Holdings, Inc. is seeking a CX Onboarding Specialist for a hybrid role in Atlanta, GA. You will lead structured onboarding initiatives leveraging the MAP to Success framework, ensuring client goals are documented and adoption milestones are tracked in real time.

You will route VoC signals to the VoC & Onboarding Manager, translate onboarding feedback into client-facing enablement content, and collaborate with GTM teams to keep delivery aligned with timelines.

Qualifications

• Deliver structured, goal-anchored client onboarding using the MAP to Success framework.
• Monitor adoption milestones in real time and flag delays.
• Route VoC signals to the VoC & Onboarding Manager for product feedback.
• Create client-facing enablement content from onboarding experiences.

Responsibilities

• Deliver structured client onboarding through MAP to Success framework.
• Monitor adoption milestones in real time.
• Route VoC signals to VoC & Onboarding Manager.
• Create client-facing enablement content based on onboarding experiences.
• Coordinate onboarding with GTM timelines and readiness standards.

Skills

Client onboarding

MAP to Success

VoC routing

Content creation

Cross-functional collaboration

Job description

Aderant Holdings, Inc. is seeking a CX Onboarding Specialist for a hybrid role in Atlanta, GA. You will lead structured onboarding initiatives leveraging the MAP to Success framework, ensuring client goals are documented and adoption milestones are tracked in real time.

You will route VoC signals to the VoC & Onboarding Manager, translate onboarding feedback into client-facing enablement content, and collaborate with GTM teams to keep delivery aligned with timelines.