CX Lead: Elevating Digital Customer Experiences

Radiant Systems Inc; Franklin (TN); On-site; USD 100,000 - 150,000; Full time

Job summary

Radiant Systems Inc. is seeking a CX Lead to drive digital customer experiences across web, eCommerce, and digital platforms.

You will combine customer journey expertise, UX, content strategy, analytics, and project management to deliver engaging, data-driven experiences. The role focuses on executing strategies across North America, leading CX initiatives in B2B, eCommerce, and web channels, and leveraging insights to optimize engagement and conversion.

Qualifications

• 5–7 years of experience in CX, UX, digital marketing, digital operations, CRM, or related areas.
• Proven experience leading CX/digital initiatives from concept through execution.
• Strong experience with customer research, journey mapping, UX, and analytics.
• Excellent project management and stakeholder-management skills.
• Working knowledge of CMS, CRM, MarTech, analytics, testing, and project management platforms.
• Strong data-driven mindset with the ability to translate insights into action.
• Excellent written and verbal communication skills.
• Bachelor’s degree in Marketing, Business, or a related field, or equivalent experience.

Responsibilities

• Execute digital customer experience strategies and roadmaps across North America.
• Lead CX initiatives across B2B, eCommerce, web, and digital channels.
• Apply customer journey mapping, UX best practices, and content storytelling to improve customer engagement.
• Use customer insights, behavioral analytics, and VOC data to identify friction and optimization opportunities.
• Support CRO, personalization, product selectors, and eCommerce enablement initiatives.
• Own planning, coordination, and delivery of multiple CX projects and workstreams.
• Manage timelines, scope, risks, dependencies, documentation, and project communications.
• Collaborate with UX, content, marketing, product, analytics, and global digital teams.
• Track KPIs and provide actionable performance insights to leadership.
• Develop playbooks, process documentation, rollout communications, and change-management materials.

Skills

CX leadership

UX analytics

Project management

Stakeholder management

CMS/CRM/MarTech

Data-driven mindset

Communication skills

Content strategy

Team collaboration

Education

Bachelor's degree in Marketing/Business

Tools

CMS

CRM

MarTech

Analytics tools

Testing platforms

PM platforms

Job description

Radiant Systems Inc. is seeking a CX Lead to drive digital customer experiences across web, eCommerce, and digital platforms.

You will combine customer journey expertise, UX, content strategy, analytics, and project management to deliver engaging, data-driven experiences. The role focuses on executing strategies across North America, leading CX initiatives in B2B, eCommerce, and web channels, and leveraging insights to optimize engagement and conversion.