CX IT Project Manager | Onsite in Richardson

Donato Technologies Inc; Richardson (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

Donato Technologies Inc in Richardson, Texas is seeking an IT Project Manager – CX to lead the delivery of customer-facing solutions through the full project lifecycle, from planning to deployment.

You will manage budgets, timelines, risks and coordinate cross-functional teams, including internal and external resources, to meet CX objectives.

The role requires strong communication, stakeholder management, and familiarity with Agile, Scrum and Waterfall.

Qualifications

• Bachelor’s degree and 5+ years leading CX solution deployments.
• Experience with CRM and self-service portals.
• Proficient in Agile, Scrum, and Waterfall methodologies.
• Strong budgeting and financial reporting experience.
• Excellent written and verbal communication across organizational levels.
• Ability to manage multiple projects and diverse teams.

Responsibilities

• Develop and maintain detailed project plans, timelines, and budgets.
• Coordinate cross-functional teams to meet requirements and deadlines.
• Identify and manage project risks and issues.
• Communicate project status to stakeholders at all levels.
• Facilitate project meetings including kick-offs and steering committee reviews.
• Resolve conflicts and address challenges during project execution.

Skills

Agile methodologies

Cross-functional leadership

Budget management

Communication

Stakeholder management

Risk management

Project scheduling

Education

Bachelor’s degree

Tools

Microsoft Project

Asana

Trello

Job description

Donato Technologies Inc in Richardson, Texas is seeking an IT Project Manager – CX to lead the delivery of customer-facing solutions through the full project lifecycle, from planning to deployment.

You will manage budgets, timelines, risks and coordinate cross-functional teams, including internal and external resources, to meet CX objectives.

The role requires strong communication, stakeholder management, and familiarity with Agile, Scrum and Waterfall.