IT Project Manager CX

Donato Technologies Inc; Richardson (TX); Sur place; USD 95 000 - 125 000; Plein temps

Résumé du poste

Donato Technologies Inc in Richardson, Texas is seeking an IT Project Manager – CX to lead the delivery of customer-facing solutions through the full project lifecycle, from planning to deployment.

You will manage budgets, timelines, risks and coordinate cross-functional teams, including internal and external resources, to meet CX objectives.

The role requires strong communication, stakeholder management, and familiarity with Agile, Scrum and Waterfall.

Qualifications

• Bachelor’s degree and 5+ years leading CX solution deployments.
• Experience with CRM and self-service portals.
• Proficient in Agile, Scrum, and Waterfall methodologies.
• Strong budgeting and financial reporting experience.
• Excellent written and verbal communication across organizational levels.
• Ability to manage multiple projects and diverse teams.

Responsabilités

• Develop and maintain detailed project plans, timelines, and budgets.
• Coordinate cross-functional teams to meet requirements and deadlines.
• Identify and manage project risks and issues.
• Communicate project status to stakeholders at all levels.
• Facilitate project meetings including kick-offs and steering committee reviews.
• Resolve conflicts and address challenges during project execution.

Connaissances

Agile methodologies

Cross-functional leadership

Budget management

Communication

Stakeholder management

Risk management

Project scheduling

Formation

Bachelor’s degree

Outils

Microsoft Project

Asana

Trello

Description du poste

Job Title: IT Project Manager – CX

Onsite full time in Richardson

As an IT Project Manager, you will be responsible for the implementation of customer-facing solutions, leading activities across the project lifecycle, from planning and implementation to final deployment. You will proactively identify and mitigate risks, monitor budgets and schedules, and provide regular progress updates to ensure the project is delivered on time and within budget.

Key Responsibilities

• Develop and maintain detailed project plans, timelines, and budgets.
• Coordinate the activities of cross-functional teams to ensure project requirements and deadlines are met.
• Identify and manage project risks and issues to minimize disruptions.
• Communicate project status and progress to stakeholders at all levels.
• Facilitate project meetings, including kick-off meetings, status updates, and steering committee reviews.
• Resolve conflicts and address challenges that arise during project execution.

Qualifications and Experience

• Bachelor’s degree plus 5+ years of Project Management experience leading the full lifecycle implementation of CX solutions such as CRM and Self-Service Portals.
• Strong knowledge of project management and agile methodologies (e.g., Agile, Scrum, Waterfall).
• Proficient in project management software (e.g., Asana, Trello, or Microsoft Project) and collaboration tools.
• Experience in budget management and financial reporting.
• Strong organizational and multitasking skills with the ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills with the ability to interact effectively with stakeholders at all levels, from end users to senior management.
• Ability to work collaboratively in a team-oriented environment.
• Experience managing diverse teams consisting of internal and external resources, both on- and off-shore.
• Project management certification, such as Project Management Professional (PMP) preferred.