CX Growth Leader, Assisted Services (Omnichannel)

Intuit, Inc.; United States; On-site; USD 190,000 - 297,000; Full time

Job summary

Intuit is seeking an experienced CX leader to head the Customer Success Assisted Services Growth team within the Consumer Ecosystem. You will evolve omni-channel engagement and drive confidence, conversion, retention, and ecosystem adoption through high-quality expert interactions and relationships.

You will partner with Product, Marketing, Expert Network and Data Analytics across the Consumer Ecosystem and platform teams, while building and coaching a team of individual contributors.

Qualifications

• 7+ years of Customer Experience leadership in matrixed, fast-moving environments.
• Experience in consumer segmentation, design thinking, and scientific decision-making; A/B testing experience preferred.
• Analytical skills with data-driven ROI analysis and actionable insights.
• Customer-first, design-minded approach with product or experience design exposure.
• Experience collaborating with customer support orgs and operations.

Responsibilities

• Lead and grow a high-performing CX team focused on omni-channel expert-led services.
• Guide the team in identifying customer needs and running cross-functional experiments.
• Analyze data with partners to solve complex problems and drive innovative solutions.
• Shape customer success, product, and marketing strategy around journeys and segments.
• Represent CX on leadership teams with data-informed decisions.

Job description

Intuit is seeking an experienced CX leader to head the Customer Success Assisted Services Growth team within the Consumer Ecosystem. You will evolve omni-channel engagement and drive confidence, conversion, retention, and ecosystem adoption through high-quality expert interactions and relationships.

You will partner with Product, Marketing, Expert Network and Data Analytics across the Consumer Ecosystem and platform teams, while building and coaching a team of individual contributors.