VP, AI-Powered Customer Experience & Growth

Intuit; San Diego (CA); Sur place; USD 320 000 - 480 000; Plein temps

Résumé du poste

Intuit is seeking a VP, Customer Success to lead a growth-driven transformation across TurboTax and Credit Karma. The role focuses on building an AI-enabled, proactive CX engine that drives retention, lifetime value, and year-round revenue.

You will report to the SVP of Customer Success and influence product roadmaps without owning them, aligning customer experience with business outcomes. Key initiatives include Credit Karma CX transformation, migrating to Intuit's homegrown CRM, and

Qualifications

• Senior leadership experience in customer experience or product with measurable outcomes.
• Proven ability to translate CX insights into business strategy and revenue impact.
• Experience driving large CRM or platform migrations and AI-enabled engagement models.

Responsabilités

• Lead end-to-end CX strategy for TurboTax and Credit Karma across platforms.
• Oversee transformation of Credit Karma CX, tooling, and talent standards.
• Own CRM migration strategy and ensure improved customer and frontline experiences.
• Build year-round engagement capabilities using AI-assisted guidance and proactive outreach.
• Define health metrics and act to reduce churn and improve retention.

Connaissances

CX leadership

Product management

Revenue focus

AI fluency

Executive communication

CRM migration

Two-sided marketplace

FinTech / consumer finance

Description du poste

Intuit is seeking a VP, Customer Success to lead a growth-driven transformation across TurboTax and Credit Karma. The role focuses on building an AI-enabled, proactive CX engine that drives retention, lifetime value, and year-round revenue.

You will report to the SVP of Customer Success and influence product roadmaps without owning them, aligning customer experience with business outcomes. Key initiatives include Credit Karma CX transformation, migrating to Intuit's homegrown CRM, and