Lead, Assisted Customer Experience & Growth

Intuit; San Diego (CA); On-site; USD 190,000 - 257,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit is seeking an experienced CX leader to head the Customer Success Assisted Services Growth team within the Consumer Ecosystem. In this role, you'll drive omni-channel engagement, confidence, conversion, retention, and ecosystem adoption through expert interactions and strong leadership.

You'll partner with Product, Marketing, and Data Analytics, coach a team of managers and ICs, and shape customer journeys across segments to deliver measurable business impact.

Qualifications

• 7+ years of CX leadership in matrixed environments.
• Experience shaping customer journeys and lifecycle strategies.
• Strong analytical and problem-solving skills with data-driven decisions.
• Experience in SaaS, CRM, or self-help environments preferred.

Responsibilities

• Lead and grow a high-performing CX team across omni-channel services.
• Guide cross-functional experiments to test customer behavior and validate hypotheses.
• Analyze data with partners to solve complex problems and drive innovative solutions.
• Shape CX, product, and marketing strategy around customer journeys and lifecycle stages.
• Advocate for customers using Voice of the Customer insights to resolve barriers.

Skills

CX leadership

A/B testing

Data analysis

Design thinking

Customer segmentation

Product/Experience design

Cross-functional collaboration

Communication skills

Education

BA/BS degree

MBA preferred

Tools

CRM platforms

Job description

Intuit is seeking an experienced CX leader to head the Customer Success Assisted Services Growth team within the Consumer Ecosystem. In this role, you'll drive omni-channel engagement, confidence, conversion, retention, and ecosystem adoption through expert interactions and strong leadership.

You'll partner with Product, Marketing, and Data Analytics, coach a team of managers and ICs, and shape customer journeys across segments to deliver measurable business impact.