CX Experience Architect - Hybrid, Growth & Excellence

Placements24; The Islands (MS); Hybrid; USD 22,000 - 37,000; Full time

Benefits offered by this job

Hybrid work model

Health, dental, and vision insurance

Competitive compensation

Performance bonuses

Professional development opportunities

Collaborative team environment

Job summary

Placements24 in Paarl, Western Cape is seeking a dedicated Customer Experience Specialist to enhance customer interactions across our operations. You will understand customer journeys, identify pain points, and implement strategies to deliver outstanding experiences at every touchpoint.

You will work closely with marketing, sales, and product teams to ensure a cohesive brand experience. The role emphasizes empathy, clear communication, and a proactive approach to continuous improvement, with a

Qualifications

• Experience in customer experience management or related field.
• Strong analytical skills to interpret customer data.
• Excellent written and verbal communication with empathy.
• Proficiency in CX software and standard office tools.
• Proactive, results-driven approach to improvement.

Responsibilities

• Map and analyze customer journeys to identify pain points.
• Develop strategies to improve satisfaction and loyalty.
• Gather and analyze feedback from surveys and interactions.
• Collaborate with marketing, sales, and product teams.
• Train staff on best practices for customer interaction.

Skills

CX management

Customer service

Analytical skills

Communication skills

CX software

Office tools

Problem solving

Job description

Placements24 in Paarl, Western Cape is seeking a dedicated Customer Experience Specialist to enhance customer interactions across our operations. You will understand customer journeys, identify pain points, and implement strategies to deliver outstanding experiences at every touchpoint.

You will work closely with marketing, sales, and product teams to ensure a cohesive brand experience. The role emphasizes empathy, clear communication, and a proactive approach to continuous improvement, with a