Customer Experience Architect (Hybrid)

Placements24; Willows (CA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Hybrid work arrangement

Professional growth opportunities

Supportive work environment

Job summary

Placements24 seeks a Customer Experience Specialist to enhance customer interactions within Welkom operations. You will analyze feedback, map journeys, and implement improvements to elevate satisfaction, loyalty, and retention.

This role requires a customer-first mindset, strong analytical skills, and the ability to influence cross-functional teams. Enjoy a flexible hybrid work arrangement and ongoing opportunities for learning as we advance our customer-centric approach and deliver exceptional

Qualifications

• Proven experience in customer experience management, customer success, or related field.
• Strong analytical skills and ability to interpret customer data.
• Excellent communication, interpersonal, and presentation skills.
• Experience with CRM systems and customer feedback platforms.
• Ability to work both independently and collaboratively in a team setting.
• A passion for creating outstanding customer journeys.

Responsibilities

• Monitor and analyze customer feedback across multiple channels (surveys, reviews, social media).
• Develop and implement strategies to improve customer satisfaction and reduce churn.
• Act as a point of escalation for complex customer issues, ensuring timely and effective resolution.
• Train and guide customer-facing teams on best practices for customer experience.
• Collaborate with marketing, sales, and product teams to ensure a consistent brand experience.
• Identify customer needs and proactively suggest solutions and improvements.

Skills

Customer Experience

Data Analysis

Communication

CRM Systems

Team Collaboration

Tools

CRM Platforms

Job description

Placements24 seeks a Customer Experience Specialist to enhance customer interactions within Welkom operations. You will analyze feedback, map journeys, and implement improvements to elevate satisfaction, loyalty, and retention.

This role requires a customer-first mindset, strong analytical skills, and the ability to influence cross-functional teams. Enjoy a flexible hybrid work arrangement and ongoing opportunities for learning as we advance our customer-centric approach and deliver exceptional