CX Enablement Leader, Training & Knowledge

Notion; New York (NY); On-site; USD 160,000 - 185,000; Full time

Benefits offered by this job

Competitive cash compensation

Equity

Benefits

Job summary

Notion is seeking a Technical Enablement Manager based in New York City to own the learning and training experience for its global customer experience teams. This role involves creating enablement strategies, content, and programs to ensure top-quality customer support.

The ideal candidate should have over 7 years of experience in managing enablement programs and a solid background in content strategy and instructional design. The position offers a competitive salary ranging from $160,000 to $185,000 annually.

Qualifications

• 7+ years of experience building and leading enablement programs, ideally for customer-facing teams.
• Proven experience in designing and maintaining scalable learning experiences.
• Ability to translate complex changes into clear learning materials.

Responsibilities

• Own end-to-end CX enablement for a business vertical.
• Develop and maintain comprehensive training materials.
• Lead launch readiness for product launches.

Skills

Program ownership

Content strategy

Instructional design

Measurement and critical thinking

Cross-functional influence

AI literacy

Job description

Notion is seeking a Technical Enablement Manager based in New York City to own the learning and training experience for its global customer experience teams. This role involves creating enablement strategies, content, and programs to ensure top-quality customer support.

The ideal candidate should have over 7 years of experience in managing enablement programs and a solid background in content strategy and instructional design. The position offers a competitive salary ranging from $160,000 to $185,000 annually.