CX Knowledge Architect: Powering Fast, Accurate Support

Apply; New York (NY); On-site; USD 136,000 - 160,000; Full time

Job summary

Notion is looking for a CX Enablement Knowledge Strategist in New York City to own and enhance their customer experience knowledge system. You will design information architecture, maintain content accuracy, and partner with various teams to ensure effective knowledge retrieval.

The ideal candidate will have experience in knowledge management, system ownership, and AI integration. A competitive salary range of $136,000 - $160,000 per year is offered for this role.

Qualifications

• Experience owning an end-to-end knowledge system in knowledge management.
• Ability to design scalable information architecture.
• Experience building modular, reusable content components.

Responsibilities

• Own end-to-end CX knowledge as a system.
• Design and evolve information architecture.
• Set quality standards and governance for knowledge.

Skills

Program + system ownership

Information architecture + governance depth

Systems thinking + operational excellence

Quality and maintenance rigor

Data-informed prioritization + AI literacy

Job description

Notion is looking for a CX Enablement Knowledge Strategist in New York City to own and enhance their customer experience knowledge system. You will design information architecture, maintain content accuracy, and partner with various teams to ensure effective knowledge retrieval.

The ideal candidate will have experience in knowledge management, system ownership, and AI integration. A competitive salary range of $136,000 - $160,000 per year is offered for this role.