Enablement Lead: Customer & Partner Support

Xometry; Waltham (MA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, and vision insurance

Generous paid time off

Job summary

A leading manufacturing services firm is looking for an Enablement Lead to enhance Customer and Partner Support operations. This role focuses on developing training programs, managing knowledge resources, and collaborating across teams to ensure effective service delivery. Candidates should have experience in instructional design and strong communication skills. Expected salary is between $60,000 and $75,000 annually, with benefits including health insurance and 401(k) match.

Qualifications

• 1-3+ years in Enablement, Training, or Customer Support Operations.
• Proven experience creating scalable training programs.
• Experience with knowledge management platforms.

Responsibilities

• Design and maintain training programs across various initiatives.
• Own the creation and governance of internal knowledge base.
• Lead internal communications for support teams.

Skills

Instructional design expertise

Strong writing and editing skills

Project management skills

Communication and storytelling skills

Analytical mindset

Tools

Learning management systems (LMS)

Documentation tools

Job description

A leading manufacturing services firm is looking for an Enablement Lead to enhance Customer and Partner Support operations. This role focuses on developing training programs, managing knowledge resources, and collaborating across teams to ensure effective service delivery. Candidates should have experience in instructional design and strong communication skills. Expected salary is between $60,000 and $75,000 annually, with benefits including health insurance and 401(k) match.