CX Knowledge Architect: Build a Scalable Knowledge System

jobr.pro; New York (NY); On-site; USD 165,000 - 180,000; Full time

Job summary

Notion is seeking a knowledgeable CX Enablement Manager to drive end-to-end knowledge systems. Located in New York, the role requires collaboration on internal knowledge management to improve customer support.

Experience in information architecture, systems thinking, and a commitment to quality standards is essential. The offered salary ranges from $165,000 to $180,000 annually, reflecting the role’s significance and the competitive nature of the field.

Qualifications

• Experience in knowledge management, CX enablement, or adjacent roles.
• Ability to design scalable taxonomy and governance models.
• Skills in modular, reusable content development.

Responsibilities

• Own CX knowledge system, ensuring efficiency and accuracy.
• Design and evolve information architecture and governance.
• Supervise content agents and automate knowledge base.

Skills

Experience owning an end-to-end knowledge system

Design scalable information architecture

Build durable processes

Demonstrated content QA ability

Data-informed prioritization and AI literacy

Job description

Notion is seeking a knowledgeable CX Enablement Manager to drive end-to-end knowledge systems. Located in New York, the role requires collaboration on internal knowledge management to improve customer support.

Experience in information architecture, systems thinking, and a commitment to quality standards is essential. The offered salary ranges from $165,000 to $180,000 annually, reflecting the role’s significance and the competitive nature of the field.