CX-Driven Product Owner for Insurance Experience

GAINSCO Auto Insurance; Richardson (TX); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Hybrid work

Medical & dental insurance

Vision insurance

Life insurance

Short & long-term disability

Parental Leave

401K + company match

PTO + holidays

Job summary

GAINSCO is seeking a Product Owner, Customer Experience to define, prioritize, and deliver digital and operational solutions that improve the experience for policyholders, prospects, agents, and internal service teams.

You will balance customer needs with business objectives, regulatory requirements, and profitability within the non-standard auto insurance market, partnering across the organization to reduce friction and increase digital adoption.

Qualifications

• Bachelor’s degree in Business, Marketing, Technology, Insurance, or a related field.
• 5+ years of experience in Product Management, Product Ownership, Customer Experience, Business Analysis, or a related role.
• 3+ years of experience in Property and Casualty insurance, preferably non-standard auto insurance.
• Experience in Agile and Scrum environments and backlog refinement.

Responsibilities

• Own and improve the customer journey across quoting, policy issuance, billing, servicing, renewals, claims, and retention.
• Translate customer needs and business goals into prioritized roadmaps, epics, features, user stories, and acceptance criteria.
• Manage the product backlog and partner with development teams throughout Agile delivery to produce timely, high-quality solutions.
• Improve digital experiences across online quoting, self-service portals, mobile apps, and customer communications.
• Use analytics and customer feedback to prioritize enhancements and measure outcomes.

Skills

Product Management

Agile/Scrum

Stakeholder Management

Analytics

Communication

Education

Bachelor’s degree

Tools

Power BI

Tableau

Adobe Analytics

Google Analytics

Job description

GAINSCO is seeking a Product Owner, Customer Experience to define, prioritize, and deliver digital and operational solutions that improve the experience for policyholders, prospects, agents, and internal service teams.

You will balance customer needs with business objectives, regulatory requirements, and profitability within the non-standard auto insurance market, partnering across the organization to reduce friction and increase digital adoption.