Product Owner, Customer Experience (Hybrid)

Gainsco; Richardson (TX); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Excellent benefits package: medical &d

Parental Leave Policy

401K + Company Match

PTO + Paid Holidays

Job summary

GAINSCO, based in Richardson, TX, seeks a Product Owner, Customer Experience to define and deliver digital and operational solutions that enhance interactions for policyholders, prospects, agents, and internal service teams across the insurance journey.

You will balance customer needs with business goals, regulatory requirements, and profitability, leading cross-functional teams to reduce friction, drive digital adoption, and demonstrate measurable improvements in retention and satisfaction.

Qualifications

• Bachelor’s degree in Business, Marketing, Technology, Insurance, or a related field is required.
• 5+ years in Product Management, Product Ownership, or Customer Experience roles.
• 3+ years in Property and Casualty insurance, preferably non-standard auto.
• Experience in Agile and Scrum, including backlog refinement and sprints.
• Experience writing user stories and defining acceptance criteria; strong digital customer journey knowledge.
• Familiarity with policy administration, billing, claims, and CRM platforms.

Responsibilities

• Own and improve the customer journey across quoting, policy issuance, billing, servicing, renewals, claims, and retention.
• Translate customer needs and business goals into prioritized roadmaps and user stories.
• Manage the product backlog and partner with development teams throughout Agile delivery.
• Improve digital experiences across online quoting, self-service portals, and mobile apps.
• Use analytics and customer feedback to prioritize enhancements and measure results.

Skills

Strong communication and leadership

Analytical mindset

Stakeholder management

Translate business needs

Customer value focus

ROI analysis experience

Education

Bachelor's degree in Business, Marketing, Technology, Insurance, or related field

Tools

Power BI

Tableau

Adobe Analytics

Google Analytics

Job description

GAINSCO, based in Richardson, TX, seeks a Product Owner, Customer Experience to define and deliver digital and operational solutions that enhance interactions for policyholders, prospects, agents, and internal service teams across the insurance journey.

You will balance customer needs with business goals, regulatory requirements, and profitability, leading cross-functional teams to reduce friction, drive digital adoption, and demonstrate measurable improvements in retention and satisfaction.