CX Delivery Lead for Retail & CPG

Avery Dennison; Arkansas; On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Inclusive Care

Healthcare Options

Paid Time Off

Job summary

Avery Dennison is seeking a CX Delivery Coordinator to act as the primary client contact for assigned CX projects and ensure timely, high-quality deliverables. The role supports Retail and CPG accounts and requires cross-functional collaboration across Sales, Delivery, Product, IT, and Client Experience teams.

Based in Little Rock, AR, the position follows Central time hours (8:00am-5:00pm) and involves managing project issues, reporting, and documentation to drive customer satisfaction and

Qualifications

• Bachelor's degree in business, marketing, or similar field from a four-year college, or 1 to 3 years related business experience and/or training in client service, or equivalent combination of education and work experience.
• Excellent interpersonal, written, and verbal communication skills with the ability to effectively present information and respond to questions from groups of managers, clients, and other associates.
• Diplomatic approach with challenging clients, close attention to detail, and flexibility to adapt to a fluctuating work/team environment.
• Skill in effectively utilizing a variety of software programs including PowerPoint, Outlook, Excel, Access, Word, ERP, and retail and client-specific proprietary software.
• Proactive problem-solving skills with the ability to react to changes in standard operating procedures, make quick decisions, and support production/programming staff outside normal working hours for 24/7 operations as needed.

Responsibilities

• Act as the CX Delivery Coordinator for all assigned Retail and CPG accounts, serving as the primary point of contact for clients.
• Ensure total client satisfaction through the timely completion of client CX campaign requests, project status updates, and issue resolution tracking.
• Utilize, prepare, and maintain appropriate documentation related to campaign requests and project implementations for new and existing clients.
• Interface routinely with stakeholders including CX Sales, Delivery, Product, Client Experience, IT, and other groups in support of CX event campaigns and tag/sign changes.
• Ensure compliance with internal policies, procedures, and internal controls in accordance with the Sarbanes-Oxley Act 2002 Section 404.

Job description

Avery Dennison is seeking a CX Delivery Coordinator to act as the primary client contact for assigned CX projects and ensure timely, high-quality deliverables. The role supports Retail and CPG accounts and requires cross-functional collaboration across Sales, Delivery, Product, IT, and Client Experience teams.

Based in Little Rock, AR, the position follows Central time hours (8:00am-5:00pm) and involves managing project issues, reporting, and documentation to drive customer satisfaction and