CX Delivery Lead: Client Projects & Account Coordination

Vestcom; Little Rock (AR); On-site; USD 45,000 - 65,000; Full time

Job description

Job Description

About the role:

The CX Delivery Coordinator will act as a liaison between all assigned accounts and coordinating departments, as well as the primary point of contact for the client on assigned CX project work, providing answers for questions, problems and requests raised by the client. Other responsibilities are to ensure that the client receives only the highest quality of product and services, in a timely manner, and has overall accountability for the management of assigned projects and implementations of new and existing clients. Additional responsibilities include tracking project issues, providing management reporting and issues resolution tracking as well as maintaining cross-functional business expertise within company. Other responsibilities include project status and communications, while establishing and maintaining relationships with all concerned parties. CX Delivery Coordinator work will include support across Retail and CPG clients. This role will be on 8:00am-5:00pm Central time.

Key Responsibilities:

This is a full-time role located in Little Rock, AR or other designated location with working hours on Central time (8:00am-5:00pm).

• Act as the CX Delivery Coordinator for all assigned Retail and CPG accounts, serving as the primary point of contact for clients.

• Ensure total client satisfaction through the timely completion of client CX campaign requests, project status updates, and issue resolution tracking.

• Utilize, prepare, and maintain appropriate documentation related to campaign requests and project implementations for new and existing clients.

• Interface routinely with stakeholders including CX Sales, Delivery, Product, Client Experience, IT, and other groups in support of CX event campaigns and tag/sign changes.

• Ensure compliance with internal policies, procedures, and internal controls in accordance with the Sarbanes-Oxley Act 2002 Section 404.

Qualifications:

Qualifications

• Bachelor's degree in business, marketing, or similar field from a four-year college, or 1 to 3 years related business experience and/or training in client service, or equivalent combination of education and work experience.

• Excellent interpersonal, written, and verbal communication skills with the ability to effectively present information and respond to questions from groups of managers, clients, and other associates.

• Diplomatic approach with challenging clients, close attention to detail, and flexibility to adapt to a fluctuating work/team environment.

• Skill in effectively utilizing a variety of software programs including PowerPoint, Outlook, Excel, Access, Word, ERP, and retail and client-specific proprietary software.

• Proactive problem-solving skills with the ability to react to changes in standard operating procedures, make quick decisions, and support production/programming staff outside normal working hours for 24/7 operations as needed.

Additional Information

Equal Opportunity Employer:

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status.

Reasonable Accommodations Notice:

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact [phone] or [e-mail] to discuss reasonable accommodations.

Identity Verification Notice:

To maintain the integrity of our hiring process and protect our candidates from identity fraud, we require video and/or in-person interviews. As part of this verification, we may also ask you to take a brief photo. This image is used exclusively to ensure identity consistency and will be permanently deleted once the hiring process concludes.

Pre-employment Screening Notice:

As part of our commitment to maintaining a safe and productive work environment, Avery Dennison requires all final candidates to successfully complete a comprehensive background check and a drug screening. These checks are conducted post-offer and are a condition of employment. All results will be considered in accordance with applicable local, state, and federal laws.