CX Data Analyst Consultant — Dashboards & Insights

Matlen Silver; New York (NY); On-site; USD 83,000 - 90,000; Full time

Job summary

Matlen Silver is seeking a CX Data Analyst Consultant to transform customer, agent, and business research into actionable insights and build dashboards that empower leaders across the enterprise.

The ideal candidate blends data visualization, data science, and storytelling with data, and communicates findings clearly while addressing roadblocks and evolving tech. This is a contract role with potential extension into 2027, based on business needs and approvals.

Qualifications

• 3+ years in data visualization and data science.
• Experience developing clear dashboards with data pipelines.
• Proficient in Tableau, SQL; familiarity with Qualtrics.
• Excellent written and oral communication with executive storytelling.
• Ability to understand complex business models and move quickly.

Responsibilities

• Collect stakeholder feedback to design dashboards.
• Create intuitive, actionable visualizations.
• Implement best practices for communicating complex data clearly.
• Develop calculations, filters, and interactive features.
• Ensure dashboards are reliable, accessible, and high-performing.
• Collaborate with teams to refine requirements.
• Translate business questions into analytical approaches.

Skills

Data visualization

Data science

Dashboard development

Executive storytelling

Cross-functional collaboration

Tools

Tableau

SQL

Python

R

Qualtrics

Job description

Matlen Silver is seeking a CX Data Analyst Consultant to transform customer, agent, and business research into actionable insights and build dashboards that empower leaders across the enterprise.

The ideal candidate blends data visualization, data science, and storytelling with data, and communicates findings clearly while addressing roadblocks and evolving tech. This is a contract role with potential extension into 2027, based on business needs and approvals.