Customs Operations Specialist

Secretlab; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Secretlab in Dallas is seeking a Customs Operations Specialist to join our global logistics team. You will oversee daily import and export activities, coordinate with freight forwarders and customs brokers, and ensure on-time, compliant shipment movements across multiple regions.

This role emphasizes accurate documentation, regulatory compliance, and data integrity. You will monitor shipments, manage entry filings, and escalate discrepancies while helping optimize processes aligned with business

Qualifications

• 3+ years of experience in import/export operations, logistics, supply chain, or customs brokerage.
• Experience with US and Canadian import and customs processes.
• Proficiency with spreadsheets, ERP, and logistics systems.
• Strong attention to detail and data accuracy.
• Ability to coordinate with brokers and carriers.
• Knowledge of customs requirements and documentation.
• License or certification as customs broker.

Responsibilities

• Manage day-to-day import and export activity with freight forwarders, carriers, and customs brokers.
• Compile and transmit shipment data and docs to brokers for entry filings.
• Review customs entries for completeness and escalate discrepancies.
• Track inbound/outbound shipments and monitor clearance status.
• Serve as daily contact for brokers and forwarders on docs and status queries.
• Maintain organized records per retention requirements.
• Monitor holds and discrepancies, elevate as needed.
• Support post-entry activities like post-summary corrections and duty drawback.
• Align processes with regulatory requirements and SOPs.
• Monitor regulatory bulletins and flag changes to stakeholders.
• Identify recurring errors and process gaps.

Skills

Attention to detail

Organizational skills

Data accuracy

ERP experience

Spreadsheet proficiency

Logistics systems

Education

Customs broker license or equivalent certification

Tools

ERP systems

Spreadsheet software

Logistics software

Customs clearance software

Job description

Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

You will be an integral member of our world-class Logistics team, responsible for ensuring smooth fulfilment of orders and shipments for customers across more than 60 countries worldwide. You will be equipped through multi-disciplinary training to enable you to quickly get up to speed with our operational workflow, in order to maintain and enhance our fundamental operational processes. This will position you to oversee daily operations while continuously optimizing processes and adapting our operational strategy in alignment with business goals.

The Customs Operations Specialist is a key role that will support the team in ensuring that shipments move efficiently, and in compliance with customs and regulatory requirements.

Responsibilities

• Manage day-to-day import and export activity, coordinating with freight forwarders, carriers, and customs brokers to ensure on-time, compliant movement of goods
• Compile, review and transmit shipment data and documentation to customs brokers to support timely and compliant entry filings
• Review customs entry documents and declarations for completeness and consistency, and escalate discrepancies where necessary
• Track inbound and outbound shipments and monitor customs clearance status, maintaining accurate shipment and clearance logs
• Serve as a daily point of contact for customs brokers and freight forwarders on routine documentation and shipment status queries
• Maintain accurate, well-organized records in accordance with recordkeeping and retention requirements
• Monitor customs holds, examinations, and documentation discrepancies, and elevate to key stakeholders where necessary
• Support post-entry activities by compiling documentation and data for Post Summary Corrections, Reconciliation, protests, duty drawback and refund claims under guidance
• Ensure that processes are aligned with regulatory requirements and internal standard operating procedures
• Monitor regulatory bulletins and trade notices, and flag relevant changes to key stakeholders
• Identify and report recurring errors, trends, or process gaps
• Other duties as assigned

Requirements

• 3+ years of experience in import/export operations, logistics, supply chain, or customs brokerage
• Working knowledge of customs requirements, documentation and the import entry process
• Strong attention to detail, organization, and data accuracy
• Proficiency with spreadsheets, ERP, and logistics systems
• Experience with US import and customs processes
• Experience with Canadian import and customs processes
• Customs broker license or other equivalent certifications.