Customs Operations Specialist

Secretlab; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Secretlab currently seeks a Customs Operations Specialist to join our Logistics team in overseeing import and export activities for customers across 60+ countries. You will coordinate with brokers, carriers, and freight forwarders to ensure compliant, timely shipments and maintain robust records.

With at least 3+ years in import/export and strong knowledge of US/Canada customs processes, you will optimize procedures and align operations with regulatory requirements while supporting continuous

Qualifications

• 3+ years in import/export operations, logistics, or customs brokerage.
• Working knowledge of customs requirements and the import entry process.
• Strong attention to detail, organization, and data accuracy.
• Proficiency with spreadsheets, ERP, and logistics systems.
• Experience with US and Canadian import/customs processes.
• Customs broker license or equivalent certification.

Responsibilities

• Manage day-to-day import/export activity with freight forwarders and customs brokers to ensure on-time, compliant movement of goods.
• Compile, review and transmit shipment data and documentation to customs brokers for timely entry filings.
• Review customs entry documents for completeness and escalate discrepancies as needed.
• Track inbound and outbound shipments and monitor clearance status, maintaining logs.
• Serve as daily contact for brokers and forwarders on documentation and shipment status queries.
• Maintain accurate, well-organized records per retention requirements.
• Monitor regulatory bulletins and flag changes to stakeholders.
• Identify recurring errors or process gaps and report them.

Skills

Import/Export operations

Customs compliance

Data accuracy

Spreadsheet proficiency

ERP systems

Logistics coordination

US import knowledge

Canada import knowledge

Customs broker license

Tools

ERP software

Logistics systems

Job description

Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

You will be an integral member of our world-class Logistics team, responsible for ensuring smooth fulfilment of orders and shipments for customers across more than 60 countries worldwide. You will be equipped through multi-disciplinary training to enable you to quickly get up to speed with our operational workflow, in order to maintain and enhance our fundamental operational processes. This will position you to oversee daily operations while continuously optimizing processes and adapting our operational strategy in alignment with business goals.

The Customs Operations Specialist is a key role that will support the team in ensuring that shipments move efficiently, and in compliance with customs and regulatory requirements.

Responsibilities

• Manage day-to-day import and export activity, coordinating with freight forwarders, carriers, and customs brokers to ensure on-time, compliant movement of goods
• Compile, review and transmit shipment data and documentation to customs brokers to support timely and compliant entry filings
• Review customs entry documents and declarations for completeness and consistency, and escalate discrepancies where necessary
• Track inbound and outbound shipments and monitor customs clearance status, maintaining accurate shipment and clearance logs
• Serve as a daily point of contact for customs brokers and freight forwarders on routine documentation and shipment status queries
• Maintain accurate, well-organized records in accordance with recordkeeping and retention requirements
• Monitor customs holds, examinations, and documentation discrepancies, and elevate to key stakeholders where necessary
• Support post-entry activities by compiling documentation and data for Post Summary Corrections, Reconciliation, protests, duty drawback and refund claims under guidance
• Ensure that processes are aligned with regulatory requirements and internal standard operating procedures
• Monitor regulatory bulletins and trade notices, and flag relevant changes to key stakeholders
• Identify and report recurring errors, trends, or process gaps
• Other duties as assigned

Requirements

• 3+ years of experience in import/export operations, logistics, supply chain, or customs brokerage
• Working knowledge of customs requirements, documentation and the import entry process
• Strong attention to detail, organization, and data accuracy
• Proficiency with spreadsheets, ERP, and logistics systems
• Experience with US import and customs processes
• Experience with Canadian import and customs processes
• Customs broker license or other equivalent certifications.