Customs Department Lead — Cake & Cookie Decorating

All American Sweets Inc. dba Frost Bake Shop; Bartlett (TN); On-site; USD 48,000 - 64,000; Full time

Job summary

All American Sweets Inc. dba Frost Bake Shop in Bartlett seeks a Customs Department Manager to oversee daily customs department operations, ensuring customized cakes, cookies produced efficiently, accurately, and to high quality standards.

The role leads decorators, coordinates with store managers and the Customs & Weddings Manager, manages inventory and processes, and drives an organized, efficient work environment in a primarily air-conditioned production setting.

Qualifications

• Hands-on proficiency in cake and cookie decorating techniques.
• Proven ability to build and maintain positive relationships with team members, store management, and vendors.
• Strong organizational skills to prioritize complex custom orders, delegate tasks, and manage tight deadlines.
• Ability to streamline daily workflow while maintaining high detail and product consistency.

Responsibilities

• Lead and supervise decorators, ensuring tasks are completed on time while maintaining company standards for cleanliness, safety, and orderliness.
• Oversee compliance with decorating techniques, quality guidelines, inventory controls, and supply ordering.
• Act as the primary operational liaison between store managers, the Customs & Weddings Manager, and the decorating team to ensure seamless guest orders.
• Foster open communication, maintain professional behavior, and drive an organized, efficient work environment.
• Perform other duties as assigned to support bakery operations.

Skills

Cake decorating

Cookie decorating

Organization

Time management

Relationship building

Team leadership

Communication

Job description

All American Sweets Inc. dba Frost Bake Shop in Bartlett seeks a Customs Department Manager to oversee daily customs department operations, ensuring customized cakes, cookies produced efficiently, accurately, and to high quality standards.

The role leads decorators, coordinates with store managers and the Customs & Weddings Manager, manages inventory and processes, and drives an organized, efficient work environment in a primarily air-conditioned production setting.