Customs Department Manager

All American Sweets Inc. dba Frost Bake Shop; Bartlett (TN); On-site; USD 48,000 - 64,000; Full time

Job summary

All American Sweets Inc. dba Frost Bake Shop in Bartlett seeks a Customs Department Manager to oversee daily customs department operations, ensuring customized cakes, cookies produced efficiently, accurately, and to high quality standards.

The role leads decorators, coordinates with store managers and the Customs & Weddings Manager, manages inventory and processes, and drives an organized, efficient work environment in a primarily air-conditioned production setting.

Qualifications

• Hands-on proficiency in cake and cookie decorating techniques.
• Proven ability to build and maintain positive relationships with team members, store management, and vendors.
• Strong organizational skills to prioritize complex custom orders, delegate tasks, and manage tight deadlines.
• Ability to streamline daily workflow while maintaining high detail and product consistency.

Responsibilities

• Lead and supervise decorators, ensuring tasks are completed on time while maintaining company standards for cleanliness, safety, and orderliness.
• Oversee compliance with decorating techniques, quality guidelines, inventory controls, and supply ordering.
• Act as the primary operational liaison between store managers, the Customs & Weddings Manager, and the decorating team to ensure seamless guest orders.
• Foster open communication, maintain professional behavior, and drive an organized, efficient work environment.
• Perform other duties as assigned to support bakery operations.

Skills

Cake decorating

Cookie decorating

Organization

Time management

Relationship building

Team leadership

Communication

Job description

Description

Job Title: Customs Department Manager

Position Summary: The Customs Department Manager bridges the gap between the Bartlett decorating team and the Customs & Weddings Manager who handles guest relations. This role oversees daily customs department operations to ensure every customized cake, cookie, and specialty item is produced efficiently, accurately, and to high quality standards.

Key Responsibilities

• Department Supervision: Lead and supervise decorators, ensuring assigned tasks are completed on time while maintaining strict company standards for cleanliness, safety, and orderliness.
• Process & Inventory Management: Oversee compliance with established decorating techniques, quality guidelines, inventory controls, and supply ordering.
• Cross-Functional Communication: Act as the primary operational liaison between store managers, the Customs & Weddings Manager, and the decorating team to ensure seamless execution of guest orders.
• Team Leadership: Foster open communication, maintain professional behavior at all times, and drive an organized, efficient work environment.
• Operational Adaptability: Perform other duties as assigned to support bakery operations (duties may evolve based on business needs).

Job-Specific Knowledge, Skills & Abilities

• Technical Expertise: Hands-on proficiency in cake and cookie decorating techniques.
• Relationship Building: Proven ability to build and maintain positive relationships with team members, store management, and vendors.
• Organization & Time Management: Strong organizational skills to prioritize complex custom orders, delegate tasks, and manage tight deadlines.
• Efficiency: Ability to streamline daily workflow while maintaining high detail and product consistency.

Working Conditions & Physical Demands

• Environment: Primary work is in an air‑conditioned production environment, with routine exposure to extreme cold temperatures, including entering a 0F walk‑in freezer (appropriate cold‑weather gear is provided).
• Physical Requirements: Regularly required to stand, walk, bend, kneel, stoop, crouch, crawl, and climb throughout the shift.
• Lifting & Vision: Frequently lifts and/or moves up to 50 lbs. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.
• Schedule: Mainly weekdays, with some weekend days to assemble cakes on site or be on call in case a custom is damaged.

Location: Bartlett Production Facility

Hours: 40-45

Rate: Negotiable based on experience

Full-Time/Part-Time Full-Time

Location Bartlett

Position Customs Department Manager

Shift -not applicable-

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.