Customs Brokerage Supervisor - Lead Global Clearance

DHL Express; Erlanger (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

DHL Express in the United States seeks a Customs Brokerage Supervisor to oversee tariffs, price conversions, weight and volume checks for imports/exports. The supervisor ensures documentation accuracy and coordination with customs officials for releases.

You will lead a team of about 30 staff across the customs clearance function, develop policies and service standards, and drive KPI performance while mentoring staff and handling hiring, coaching and training.

Qualifications

• Complete understanding and wide application of principles, theories, and concepts in function or business area.
• An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered.
• Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization.
• Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action.
• Typically requires BS/BA and 3-5 years' experience in related field, including at least one year of supervisory experience.
• Professional certification required in some areas.
• This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

Responsibilities

• Manages and coordinates customs clearance activities efficiently and cost-effectively.
• Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products being shipped through all DHL facilities.
• Establishes, monitors, and revises policies, procedures and service standards for customs clearance operations.
• Ensures all policies and procedures are consistently administered.
• Responsible for meeting key performance indicators targets for a given product.
• Supervises a staff of approximately 30 with two direct reports. This person will be responsible for hiring, coaching, training, and developing subordinate staff.
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes.

Skills

Supervisory experience

Quality & productivity improvements

Budgeting & cost control

Training & coaching

Staff management

Professional certification

SIDA badge requirement

Education

BS/BA

Job description

DHL Express in the United States seeks a Customs Brokerage Supervisor to oversee tariffs, price conversions, weight and volume checks for imports/exports. The supervisor ensures documentation accuracy and coordination with customs officials for releases.

You will lead a team of about 30 staff across the customs clearance function, develop policies and service standards, and drive KPI performance while mentoring staff and handling hiring, coaching and training.