Gateway Customs Supervisor - Compliance & Team Lead

DHL Air (UK) Ltd; Houston (TX); On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Competitive Pay

401K with company match

Medical/Dental/Vision

Tuition Reimbursement

Paid Time Off

Employee Discount

Job summary

DHL Express is seeking a Gateway Clearance Supervisor to oversee customs clearance activities for shipments moving through the gateway environment. The role requires ensuring compliance with federal and foreign regulations, reviewing documents, and coordinating release with customs officials as needed.

The successful candidate will supervise approximately 30 staff (two direct reports), hire and coach team members, and drive efficiency while meeting service standards.

Qualifications

• Experience with customs clearance processes and documentation
• Proven ability to supervise a team and manage performance
• Knowledge of relevant federal and international shipping regulations
• Strong leadership, communication and organizational skills
• Experience in budgeting and cost-control within logistics
• Professional certification in relevant areas is a plus

Responsibilities

• Manage and coordinate customs clearance activities efficiently and cost-effectively
• Ensure compliance with regulations governing shipment, receipt and documentation
• Establish and monitor policies, procedures and service standards for clearance operations
• Administer policies consistently and meet KPIs for the product
• Supervise staff of about 30 with two direct reports, including hiring and coaching
• Assign tasks, set deadlines, review work and manage performance according to policies

Skills

Customs clearance

Staff supervision

Policy development

Regulatory compliance

Budgeting & cost control

Training & coaching

Education

BS/BA and 3-5 years supervisory experience

Job description

DHL Express is seeking a Gateway Clearance Supervisor to oversee customs clearance activities for shipments moving through the gateway environment. The role requires ensuring compliance with federal and foreign regulations, reviewing documents, and coordinating release with customs officials as needed.

The successful candidate will supervise approximately 30 staff (two direct reports), hire and coach team members, and drive efficiency while meeting service standards.