Customs Brokerage Operations – Supervisor

DHL Global Forwarding; Miami (FL); On-site; USD 68,722 - 91,630; Full time

Benefits offered by this job

401(k) match

Stock Purchase Plan

Comprehensive medical plans

Paid time off

Job summary

A global logistics provider in Miami is seeking a Customs Brokerage Operations Supervisor. Responsibilities include operational management, ensuring compliance with customs regulations, and driving team performance. Candidates should have 3-5 years of related experience, a Bachelor's degree preferred, and strong communication skills. Competitive salary and benefits offered.

Qualifications

• 3-5 years of experience in a related area of responsibility.
• Licensed Customs Broker preferred.

Responsibilities

• Ensure team compliance with global customer care standards.
• Drive team performance to meet customer service KPIs.
• Partner with dispatching to manage freight movement.
• Provide expertise and problem-resolution for market share growth.

Skills

Understanding of US Customs Brokerage

Communication skills

Problem-solving skills

Interpersonal skills

Education

Bachelor’s Degree in Business Administration or related area

Job description

Customs Brokerage Operations – Supervisor

2 days ago Be among the first 25 applicants

$68,722.00/yr - $91,630.00/yr

Job Title: Customs Brokerage Operations – Supervisor

Job Location: Miami, FL

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an outstanding career opportunity for a US Customs Brokerage Operations Supervisor focusing on the day-to-day operational management in our Miami(Doral), FL station.

Key Responsibilities:

• In this exciting role, you will be the subject matter expert (SME) for Entry Processing operations, ensuring your team successfully complies with DHL’s global customer care standards.
• Drive high performance for your team by ensuring they meet customer service-related Key Performance Indicators (KPIs) while continuously improving our customers’ experience.
• Partner with the local central dispatching team to oversee day‑to‑day freight movement, ensuring workflow is adequately managed, a high level of customer satisfaction, and handling any escalated issues from your team.
• Support the product and your hub stations by providing expertise, critical thinking, and problem‑resolution skills to continue to grow DHL’s market share.

Skills / Requirements:

• Excellent understanding of US Customs Brokerage.
• 3-5 years of experience in a related area of responsibility.
• Bachelor’s Degree (Business Administration, International Trade or related area) preferred.
• Strong communication, problem‑solving and interpersonal skills; ability to quickly build rapport with both customers and DHL Global Forwarding business units.
• Licensed Customs Broker (preferred).

Pay Range: $68,722.50 - $91,630.00+ (Based on Experience)

Benefits (All Non-Union Employees)

Compensation: Competitive base salary plus role dependent performance-based incentives.

401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.

Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.

Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.

Vision: Optional coverage for exams, frames, and contacts.

Dental: Optional coverage for preventive, basic, and major services.

Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Supply Chain, Management, and Project Management

Industries

Transportation, Logistics, Supply Chain and Storage, Wholesale Import and Export, and International Trade and Development