Customs Brokerage Supervisor

JAS Worldwide; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

A global logistics company is seeking a Customs Brokerage Supervisor to oversee import and customs processes, ensuring compliance with US laws. The ideal candidate has strong knowledge of customs laws and practices, excellent organizational skills, and a minimum of five years in the logistics industry. This role involves training staff and managing customs transactions efficiently. Competitive benefits and a supportive work environment provided.

Qualifications

• Knowledge of FDA and Fish and Wildlife regulations.
• Five years’ experience in the logistics or forwarding industry.
• Minimum of 4 years’ experience working in customs brokerage.

Responsibilities

• Oversee import and customs broker processes ensuring compliance.
• Support training and development of staff in customs brokerage.
• Ensure accurate completion of all import transactions.

Skills

Knowledge of customs laws, practices and procedures

Excellent organizational skills

Detail oriented

Self-motivated

Effective communication skills

Education

Licensed Customs Broker (LCB) or Customs Certified Specialist (CCS)

Bachelor's degree

Job description

Overview

Join to apply for the Customs Brokerage Supervisor role at JAS Worldwide. The Customs Brokerage Supervisor oversees the import and customshouse broker processes and ensures compliance with US laws and regulations, as well as JAS Forwarding operations procedures. This position is responsible for completion of all import and customshouse broker transactions in an accurate and timely manner.

Responsibilities

• As Licensed Customs Broker and Permit Holder, the Customs Broker Supervisor is responsible for compliance, training, recordkeeping, and supervision of all customshouse and import personnel.
• Responsible for all transactions and interactions with U.S. CBP (Customs and Border Protection), ISF (Import Security Filing), CFS (Container Security Free) and all other government agencies on the local level (local port requirements as well as state requirements) and on the National Level, which includes RLF (Remote Location Filing) and out-port entries.
• Educate and train the staff. Supports individuals in identifying and addressing performance gaps to enhance skills and capabilities.
• Assist and educate customers on compliance requirements for US Customs and Border Protection and other government agencies, providing resources and training as needed.
• Provide guidance to customers with general import concerns, including Classification, Valuation, Preferential Trade Programs, and Post Entry work.
• Ensure the subordinates are organized, productive, and compliant with all government and company requirements.
• Supervise closely ISF (Importer Security Filings) to ensure 100% compliance.
• Verify all duty payments, duty statements, ACH (Automated Clearing House) statements and PMS (Periodic Monthly Statements) are paid timely with all company outlays following the corporate guidelines for duty advancements.
• Be the subject matter expert (SME) for the Entry Processing sector, ensuring team successfully complies with JAS customer care standards.
• Partner with the local central dispatching team to oversee the day-to-day freight movement and ensure the workflow is adequately managed, ensuring a high level of customer satisfaction and handling any escalated issues from your team.

Supervisory Responsibilities

• Directly and/or indirectly supervise one or more employees.
• Train, supervise and advise entry writers and import personnel of JAS USA in the entry, importation, storage and transportation of goods in U.S.
• Manage, direct, and evaluate the work of employees.
• Responsible for annual employment reviews.
• Maintain up to date knowledge, including any needed continuing education of the regulations and procedures of the Unified Soil Classification System (USCS) for the classification and entry of the goods along with other government agencies.

Qualifications

• Knowledge of customs laws, practices and procedures.
• Knowledge of Food Drug Administration (FDA), Fish and Wildlife (US F&W) and other government agencies.
• Excellent organizational, written and verbal skills.
• Detail oriented, able to multitask and meet deadlines.
• Self-motivated, able to work in a team and independently.
• Must be able to perform the essential duties of this position without posing a direct threat to the health or safety of self or others.
• Able to interact positively and effectively with co-workers, subordinates, supervisors, and government officials.

Education and Experience

• Licensed Customer Broker (LCB) or Customs Certified Specialist (CCS) is preferred.
• Five years’ experience in the logistics or forwarding industry.
• A minimum of 4 years’ experience working in customs brokerage and understanding customs regulations.
• Bilingual is a plus.
• Bachelor’s degree preferred but not required.

Physical and Environmental

100% performed in climate-controlled internal office environment working under normal office conditions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee frequently is required to stop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds. This position requires employee to frequently work in a fluid, fast paced environment.