Customs Brokerage Specialist

The Globe and Mail; Town of Champlain (NY); Hybride; USD 36 000 - 41 000; Plein temps

Avantages offerts par ce poste

International presence

Collaborative team

Competitive pay

Insurance program

401K with company contributions

Hybrid schedule

Innovation freedom

Work-life balance

Résumé du poste

The Globe and Mail in the United States is seeking a logistics customer service specialist to manage shipments, coordinate customs documentation and maintain strong client relationships. You will work closely with customs, accounting, and operations to resolve issues and ensure timely delivery.

The role requires a vocational or technical degree and 3+ years in a customs brokerage or logistics setting, with strong attention to detail and MS Office proficiency.

Qualifications

• Completion of vocational or technical degree.
• More than 3 year of experience in customer service in a customs brokerage or logistics environment.
• Strong attention to detail and organizational skills.
• Proven ability to work in a fast-paced, deadline-driven setting.
• Proficient with MS Office and related systems.
• Excellent communication and relationship-building abilities.

Responsabilités

• Maintain and develop first class client relations via phone and email about shipments, discrepancies, billing and deliveries.
• Open files for new shipments and enter data in the system.
• Monitor shipment arrivals and coordinate clearance timely.
• Ensure release documents are complete and accurate.
• Communicate with customs, government agencies, customers and internal teams.
• Review documents for compliance and accuracy.
• Obtain and confirm information about documents (descriptions, addresses, manifests, invoices).
• Resolve shipment issues with customs and other agencies.
• Track and trace shipments via electronic and manual updates.
• Provide regulatory and operational guidance on US import process.
• Coordinate with accounting, logistics and other departments for client needs.
• Assist clients on job orders, billing or operational questions.
• Suggest workflow improvements to supervisors and importers.
• Perform general clerical duties and ensure SOP completeness.

Connaissances

Customer service

Attention to detail

Organizational skills

Time management

MS Office proficiency

Communication skills

Customer relationships

Problem solving

Formation

Vocational or technical degree

Outils

Customs brokerage software

Description du poste

Responsibilities

• Maintain and develop first class client relations with the clients via phone and email regarding order shipments, discrepancies, billing, deliveries, etc.
• Open files for new shipments. (Complete proper forms, enter data in the system)
• Monitor status of shipment arrival for timely coordination of clearance
• Ensure that all documents required to release goods have been received
• Communicate with customs officials, other government agencies, customers and internal departments
• Review the content of documents to validate compliance
• Contact clients to obtain and to confirm information related to these documents such as; descriptions of goods, address discrepancies, shipping manifests, commercial invoices etc.
• Communicate with customs and other government agencies to resolve shipment issues
• Manage track and trace shipment status, via electronic monitoring and manual updates.
• Provide regulatory and operational guidance to customers on the US import process
• Communicate with internal departments (accounting, technical, logistics, etc.) to coordinate shipment or client-specific needs.
• Assist and provide guidance to clients on job orders, billing, or operational questions.
• Propose suggestions to the Supervisor/ Manager to improve communication and workflow at all levels of the operation and with importers;
• Perform other general clerical duties as needed
• Validate and ensure completeness of Client SOP’s for specific profile instructions.
• Perform other general clerical duties.

What You Bring

• Completion of vocational or technical degree;
• More than 3 year of experience in in customer service experience in a customs brokerage or logistics environment.
• Strong attention to detail
• Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines.
• Customs clearance experience would be an asset.
• Proficient computer skills required (MS Office) and can quickly learn the company software and specific programs.
• Solid communication and interpersonal skills
• Ability to build strong customer relationships and delivering customer-centric solutions

What We Offer

• To be part of an international company with offices across Canada, the United States and China, which has been providing logistics and customs brokerage services for 45 years.
• To work with a highly collaborative team and strong professionals in the industry.
• Industry leading compensation package.
• Have access to a complete insurance program.
• 401K and contribution of the company.
• A hybrid work environment with two days per week at the office.
• A work environment that allows you to bring your ideas to life and develop your potential.
• Work-life balance.

Hourly Range of pay

• Buffalo, NY : $22 - $30
• Rouses Point, NY: $22 - $30
• NY City Area: $25.6 -$35