Customer Service Representative - Customs Brokerage

Expeditors; Federal Way (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Paid Vacation

Holidays

Flexible Days

Paid Sick Time

401(k) with employer match

ESPP

Medical, Dental & Vision

Health Savings Account

Life and Disability Insurance

Parental Leave

DC FSA

Commuter Benefit

Employee Assistance Program

Training & Development

Educational Assistance

Job summary

Expeditors in Federal Way, WA is seeking a role focused on ensuring smooth customs flow, accurate data entry, and compliant import/export handling. You will track and prepare declarations, verify information, and support client billing. Strong Excel and Word skills and English fluency are required.

The position emphasizes attention to detail, timely processing, and adherence to regulations while providing opportunities within a global logistics network.

Qualifications

• Knowledge of customs brokerage processes and regulations.
• Experience with classification, valuation, and origin considerations.
• Familiarity with ocean, road and air documentation processes.

Responsibilities

• Ensure smooth and timely customs process flow.
• Enter data accurately into the operational system.
• Track and trace custom files and reporting.
• Support client billing with accuracy and timeliness.
• Understand and apply Desk Level Operating Procedures for imports/exports.
• Transfer customs declaration information from documents into the entry system.
• Verify declaration information and submit to customs authorities.
• Maintain compliance with regulatory requirements.

Skills

Interpersonal skills

Pro-active approach

Organizational skills

Computer skills

Fluent in English

Tools

MS Excel

MS Word

Job description

Major Duties and Responsibilities

• Ensure smooth and timely customs process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Custom files and reporting
• Ensure accurate and timely client billing
• Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customers' instructions and expectations.
• Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
• Assist with verification of customs declaration information and the submission of such to the customs authority
• Ensure compliance at all times to regulations

• Good knowledge of customs brokerage process, customs legislation - especially with regards to classification, valuation and origin
• Understanding of ocean, road and air documentation process
• Effective interpersonal skills
• Pro-active approach, strong organizational and computer skills
• Good computer skills (MS Excel, MS Word)
• Fluent in English

Expected Salary: $25-$28/hour

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.