Customer Service Representative

Expeditors Intl. Of Washington; Atlanta (GA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Paid time off

401k plan

Employee stock purchase plan

Training program

Job summary

Expeditors Intl. Of Washington is seeking a role within our Customs Brokerage team in Atlanta to ensure proper movement and clearance of freight while delivering exceptional customer service.

The position emphasizes accurate data entry, timely shipment tracking, and precise client billing in alignment with SOPs and KPIs. You will interact with customers, service providers, and government agencies, uphold policies, and participate in cross training to support team coverage.

Qualifications

• Knowledge of industry-specific qualifications.
• Strong interpersonal and communication abilities.
• Proactive and highly organized with good time management.

Responsibilities

• Ensure smooth and timely shipment process flow.
• Ensure accurate and timely data entry into our operational system based on defined metrics.
• Track and trace shipments.
• Provide proactive and clear communication to internal and external customers.
• Ensure accurate and timely client billing, including dispute resolution.
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met.
• Ensure compliance to company policies and external regulations.
• Complete cross training in order to support team coverage.
• Professionally represent Expeditors to our customers, service providers, and government agencies.

Skills

Interpersonal skills

Proactive

Organizational skills

Communication skills

Listening skills

Tools

Excel

Word

PowerPoint

Job description

Scope of Position

Ensure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department.

Key Responsibilities

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage
• Professionally represent Expeditors to our customers, service providers, and government agencies

Expectations

• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year, including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations
• Have a sense of urgency, be willing to help by offering solutions

MUST BE LOCAL

****MUST BE LOCAL****

Additional Hours

*May need to support weekend coverage from 8:00am to 5:00pm*

Qualifications

• Have knowledge and/or prior experience of industry specific qualifications
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)

Additional Information

• Paid Vacation, Holiday, Sick Time
• Expected compensation $18.00 to $22.00
• Employee Stock Purchase Plan
• 401k Plan
• Training and Professional Development Program

All your information will be kept confidential according to EEO guidelines.