Supervisor, Administrative Team (Customs Brokerage)

Omnitrans; Town of Champlain (NY); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Hybrid work environment

Insurance program

401K with company match

Competitive compensation package

Work-life balance

Job summary

Metro Customs Brokers in the United States is seeking a Supervisor, Administrative Team to lead and develop the administrative team supporting our US Customs Brokerage operations. You will manage workflow, ensure compliance, and drive continuous improvement while collaborating with multiple departments to meet service targets.

The role emphasizes coaching, KPI-driven performance, and cross-functional teamwork in a hybrid work setting with a focus on accuracy and client service.

Qualifications

• High school diploma required; post-secondary education is an asset.
• 2+ years supervisory or team-lead experience, preferably in customs brokerage or regulated environment.
• Strong organizational, problem-solving, and employee coaching skills.
• Analytical skills and ability to use KPIs to monitor performance and identify improvements.
• Excellent communication, judgment, and interpersonal skills.
• Proficiency in Microsoft Office and the ability to learn operational systems.
• Strong attention to detail and commitment to accuracy, compliance, service, and confidentiality.

Responsibilities

• Coordinate and monitor daily administrative activities related to statements, rejects, billing, recordkeeping, onboarding, and other functions to meet deadlines and service standards.
• Ensure CBP compliance, company procedures, recordkeeping obligations, and audit requirements; address recurring errors and control gaps.
• Provide operational guidance, resolve day-to-day issues, and manage escalations promptly.
• Coordinate schedules, attendance, cross-training, and backup coverage; monitor workloads.
• Lead and coach the team; conduct meetings, recognize performance, address concerns.
• Support onboarding, maintain training plans, identify skill gaps, cross-train staff.
• Identify efficiency improvements and implement approved process changes.
• Collaborate with Brokerage, Accounting, IT, Client Services, Sales to resolve issues and improve workflows.
• Prepare updates on workload, service levels, KPIs, staffing, and risks.

Skills

Supervisory experience

Organizational skills

Analytical skills

Communication skills

Microsoft Office

Attention to detail

Problem solving

KPIs

Education

High school diploma

Tools

Microsoft Office suite

Job description

If you are looking for a human work environment, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place !

Metro Customs Brokers, a subsidiary of Omnitrans Inc., is looking for a Supervisor, Administrative Team to join our US Customs Brokerage division.

This Person Will

Lead and supervise the administrative team to ensure timely, accurate, compliant and client- focused support of our US Customs Brokerage operations. The Supervisor is accountable for workflow management, employee development, service standards, operational controls, continuous improvement and achievement of established departmental key performance indicators.

Key Responsibilities

• Workflow and Service Delivery: Coordinate and monitor daily activities related to statements, rejects, billing, recordkeeping, new account onboarding, and other administrative functions to ensure deadlines and service standards are met.
• Quality and Compliance: Ensure compliance with U.S. Customs and Border Protection (CBP) requirements, company procedures, recordkeeping obligations, and audit requirements. Identify and address recurring errors and control gaps.
• Issue Resolution: Provide operational guidance, resolve day-to-day issues, and ensure escalations are properly documented and addressed in a timely manner.
• Staffing and Workload Management: Coordinate schedules, attendance, cross-training, and backup coverage. Monitor workloads and recommend resource adjustments as needed.
• Team Leadership: Set clear expectations, conduct regular one-on-one and team meetings, provide coaching and feedback, recognize performance, and address performance or attendance concerns.
• Training and Development: Support employee onboarding, maintain training plans, identify skill gaps, and strengthen team capabilities through cross-training, coaching, and knowledge sharing.
• Process Improvement: Identify opportunities to improve efficiency, reduce manual work, enhance accuracy, and strengthen operational controls. Recommend process changes and implement approved improvements.
• Cross-Functional Collaboration: Collaborate with Brokerage, Accounting, IT, Client Services, Sales, and other departments to resolve issues, improve workflows, and ensure effective communication between teams.
• Reporting and Communication: Prepare timely updates on workload, service levels, KPIs, staffing, operational risks, corrective actions, and process improvement initiatives.

Supervisory Responsibilities

• Supervise and support a team of 4–6 employees, ensuring departmental goals and service standards are met.
• Assign work, set priorities, monitor performance, and address issues promptly and consistently.
• Provide clear direction, coaching, feedback, and ongoing support to employees.
• Ensure consistent application of procedures, policies, and compliance requirements.
• Support the implementation of approved process changes and promote a collaborative, respectful work environment.
• Protect confidential employee, client, company, and government information.

What You Bring

• High school diploma required; post-secondary education is an asset.
• At least 2 years of supervisory or team-lead experience, preferably in customs brokerage or a regulated environment.
• Strong organizational, problem-solving, and employee coaching skills.
• Analytical skills and ability to use KPIs to monitor performance and identify improvements.
• Excellent communication, judgment, and interpersonal skills.
• Proficiency in Microsoft Office and the ability to learn operational systems.
• Strong attention to detail and commitment to accuracy, compliance, service, and confidentiality.

What We Offer

• To be part of an international company with offices across Canada, the United states and China, which has been providing logistics and customs brokerage services for 45 years.
• To work with a highly collaborative team and strong professionals in the industry.
• Industry leading compensation package.
• Have access to a complete insurance program.
• 401K and contribution of the company.
• A hybrid work environment .
• A work environment that allows you to bring your ideas to life and develop your potential.
• Work-life balance.

Annual Range of pay

$65,000- $80,000

Salary range varies depending on location, relevant experience, qualifications, and skills.

Metro Customs Brokers is committed to creating and maintaining an accessible and inclusive work environment to eliminate discrimination based on age, skin colour, origin, religion, sex, sexual orientation and any other characteristic.