Customs Brokerage Manager

Hellmann Worldwide Logistics; Schiller Park (IL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision, and wellness

401(k) with pretax and Roth options

PTO and sick leave

Tuition reimbursement

FSA

Voluntary benefits

Job summary

Hellmann Worldwide Logistics is seeking an experienced Customs Brokerage Manager to lead our brokerage team in Schiller Park, IL. The role requires an active U.S.

Customs Broker License (LCB) and focuses on directing brokerage operations, ensuring regulatory compliance, and driving customer satisfaction, operational excellence, and profitability. You will lead, develop, and coach a high-performing team, manage compliance with CBP regulations, and partner with Sales to grow and retain customers.

Qualifications

• Active U.S. Customs Broker License (LCB) in good standing.
• 5+ years of Customs Brokerage experience.
• 2+ years of leadership or supervisory experience.
• Strong knowledge of customs regulations, import compliance, documentation, and Incoterms.
• Travel: Up to 20-30%

Responsibilities

• Lead, coach, and develop a high-performing team of Customs Brokerage professionals.
• Ensure timely and compliant customs clearances, government filings, and security filings.
• Maintain compliance with CBP and other government regulations while providing ongoing team training.
• Manage revenue, yield, working capital, DSO, invoicing, and financial performance.
• Partner with Sales and Account Management to support customer growth and retention.
• Handle customer escalations and serve as the customs brokerage subject matter expert.
• Oversee SOPs, quality controls, audits, certifications, and continuous improvement initiatives.
• Drive employee development, performance management, workforce planning, and succession planning.

Skills

Customs brokerage

Leadership

Regulatory compliance

Education

Bachelor's degree in Business, Logistics, Supply Chain, Transportation, or related field

Job description

Lead Customs Compliance. Drive Operational Excellence. Grow with Hellmann.

Hellmann Worldwide Logistics is seeking an experienced Customs Brokerage Manager to lead our Customs Brokerage team in Schiller Park, IL. This role requires an active U.S. Customs Broker License (LCB) and is responsible for leading brokerage operations, ensuring regulatory compliance, developing employees, and driving customer satisfaction, operational excellence, and profitability.

What You'll Do

• Lead, coach, and develop a high-performing team of Customs Brokerage professionals.
• Ensure timely and compliant customs clearances, government filings, and security filings.
• Maintain compliance with CBP and other government regulations while providing ongoing team training.
• Manage revenue, yield, working capital, DSO, invoicing, and financial performance.
• Partner with Sales and Account Management to support customer growth and retention.
• Handle customer escalations and serve as the customs brokerage subject matter expert.
• Oversee SOPs, quality controls, audits, certifications, and continuous improvement initiatives.
• Drive employee development, performance management, workforce planning, and succession planning.

What We're Looking For

Required

• Active U.S. Customs Broker License (LCB) in good standing
• 5+ years of Customs Brokerage experience
• 2+ years of leadership or supervisory experience
• Strong knowledge of customs regulations, import compliance, documentation, and Incoterms
• Preferred Bachelor's degree in Business, Logistics, Supply Chain, Transportation, or related field
• Travel: Up to 20-30%
• Medical, Dental, Vision, and Wellness Programs
• 401(k) with Pretax and Roth Options
• PTO and Sick Leave
• Tuition Reimbursement and Career Development Opportunities
• Flexible Spending Accounts (FSA)
• Voluntary Benefits Programs

Employer-Sponsored Benefits

• Short-Term & Long-Term Disability
• Basic Life and AD&D Insurance
• Employee Assistance Program (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.