Customs Brokerage Leader - Ops & Compliance

IBC | Solutions for Smarter Logistics; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

IBC | Solutions for Smarter Logistics in Los Angeles, CA seeks a Customs Brokerage Manager to lead on-site brokerage operations, supervise a team, and ensure timely clearance of international shipments. You will coordinate with customers, carriers, and internal departments to resolve issues and optimize workflows.

With over 40 years in end-to-end transportation solutions, the company relies on your expertise in brokerage billing, cost control, and process improvements to sustain high service

Qualifications

• Strong expertise in Customs Brokerage and Brokerage processes and compliance.
• Proven experience in Operations Management and team leadership.
• Solid understanding of Finance related to brokerage billing, cost control and margins.
• Demonstrated Customer Service skills and client relationship management.
• Experience in international logistics or freight forwarding; CBP broker license or equivalent is a plus.
• Excellent analytical, organizational, and time management abilities.
• Effective written and verbal communication; proficient with standard office and logistics software.

Responsibilities

• Oversee daily customs brokerage operations and ensure timely clearance of shipments.
• Supervise team performance and ensure compliance with regulations and internal policies.
• Coordinate with customers, carriers, and internal departments to resolve issues and optimize workflows.
• Monitor financial performance related to brokerage activities and prepare reports.
• Support audits and drive continuous improvement in operational efficiency and customer experience.

Skills

Customs brokerage expertise

Operations management

Finance in brokerage

Customer service

International logistics experience

CBP broker license (plus)

Analytical skills

Organizational/time management

Written/verbal communication

Office and logistics software

Education

Bachelor’s degree in Business/Logistics/Supply Chain

Equivalent work experience

Job description

IBC | Solutions for Smarter Logistics in Los Angeles, CA seeks a Customs Brokerage Manager to lead on-site brokerage operations, supervise a team, and ensure timely clearance of international shipments. You will coordinate with customers, carriers, and internal departments to resolve issues and optimize workflows.

With over 40 years in end-to-end transportation solutions, the company relies on your expertise in brokerage billing, cost control, and process improvements to sustain high service