Customs Brokerage Manager (ORD)

IBC | Solutions for Smarter Logistics; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

IBC | Solutions for Smarter Logistics in Los Angeles, CA seeks a Customs Brokerage Manager to lead on-site brokerage operations, supervise a team, and ensure timely clearance of international shipments. You will coordinate with customers, carriers, and internal departments to resolve issues and optimize workflows.

With over 40 years in end-to-end transportation solutions, the company relies on your expertise in brokerage billing, cost control, and process improvements to sustain high service

Qualifications

• Strong expertise in Customs Brokerage and Brokerage processes and compliance.
• Proven experience in Operations Management and team leadership.
• Solid understanding of Finance related to brokerage billing, cost control and margins.
• Demonstrated Customer Service skills and client relationship management.
• Experience in international logistics or freight forwarding; CBP broker license or equivalent is a plus.
• Excellent analytical, organizational, and time management abilities.
• Effective written and verbal communication; proficient with standard office and logistics software.

Responsibilities

• Oversee daily customs brokerage operations and ensure timely clearance of shipments.
• Supervise team performance and ensure compliance with regulations and internal policies.
• Coordinate with customers, carriers, and internal departments to resolve issues and optimize workflows.
• Monitor financial performance related to brokerage activities and prepare reports.
• Support audits and drive continuous improvement in operational efficiency and customer experience.

Skills

Customs brokerage expertise

Operations management

Finance in brokerage

Customer service

International logistics experience

CBP broker license (plus)

Analytical skills

Organizational/time management

Written/verbal communication

Office and logistics software

Education

Bachelor’s degree in Business/Logistics/Supply Chain

Equivalent work experience

Job description

Company Description

IBC | Solutions for Smarter Logistics is a global logistics provider with more than 40 years of experience in end-to-end transportation solutions. The company combines ground and air services, customs brokerage expertise, and a strong network of worldwide partnerships to deliver reliable door-to-door service for all consignments. With access to over 18 network hubs, 59 gateways, and coverage in 220 countries and territories, IBC focuses on keeping parcels moving on-time and on-budget. Team members work in a dynamic, fast-paced environment that supports operational excellence and customer satisfaction.

Role Description

The Customs Brokerage Manager (ORD) is a full-time, on-site role based in Los Angeles, CA, responsible for overseeing daily customs brokerage operations and ensuring timely clearance of international shipments. This role manages brokerage processes, supervises team performance, and ensures compliance with customs regulations and internal policies. The manager coordinates with customers, carriers, and internal departments to resolve issues, optimize workflows, and maintain high service levels. Additional responsibilities include monitoring financial performance related to brokerage activities, preparing reports, supporting audits, and driving continuous improvement in operational efficiency and customer experience.

Qualifications

• Strong expertise in Customs Brokerage and Brokerage processes, including import/export regulations and compliance.
• Proven experience in Operations Management, with the ability to lead teams and manage day-to-day logistics activities.
• Solid understanding of Finance as it relates to brokerage billing, cost control, and margin management.
• Demonstrated Customer Service skills, with the ability to manage client relationships and resolve issues effectively.
• Relevant experience in international logistics or freight forwarding; CBP broker license or equivalent certification is a plus.
• Excellent analytical, organizational, and time management abilities, with strong attention to detail.
• Effective written and verbal communication skills and proficiency with standard office and logistics software.
• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field, or equivalent work experience.