Customs Brokerage Entry Agent

Hellmann Worldwide Logistics, Inc.; Chicago (IL); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Health and welfare programs

401(k) retirement savings plan

Tuition assistance

Incentive compensation for eligible

Job summary

Hellmann Worldwide Logistics, Inc. in Chicago seeks a Customs Brokerage Entry Agent to process import shipments and manage U.S. customs entries from document receipt to release.

Candidates should have 1–3 years in freight forwarding, knowledge of CBP rules, and strong English, with proficiency in Microsoft Office. The role may require Tue-Sat or Sun-Thu shifts. Company benefits include health, 401(k), and tuition assistance.

Qualifications

• High School Diploma or GED required.
• 1–3 years of experience in freight forwarding.
• Experience in customs brokerage entry writing, including U.S. Customs entries.
• Ability to work a Tuesday–Saturday or Sunday–Thursday schedule.
• Proficient in English (written and verbal).
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Perform all functions required by the brokerage department to service the client.
• Troubleshoot and resolve issues to provide excellent customer service.
• Follow up on open issues with client, carrier, forwarder, CBP, or PGA to resolve delays in entry processing.
• Manage entry process from document receipt to delivery, billing and scanning.
• Audit documents for accuracy and CBP/PGA compliance.
• Enter data into brokerage system to achieve full release with CBP and PGA.
• Coordinate ISF filings with origin station, supplier, or third party.
• Perform other duties as assigned.

Skills

Organization

Time management

Customer-focused

Adaptable

Interpersonal skills

Microsoft Office

Incoterms

Written/Verbal communication

Geography knowledge

Analytical ability

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Email

Internet

Job description

About UsReady to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.For the better. Together..This position has an hourly range of USD 32.00 to USD 35.00. In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a 401(k) retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness.The Customs Brokerage Entry Agent is responsible for working in our Customs Brokerage Department to process import shipments and customs brokerage for our customers.ESSENTIAL DUTIES AND RESPONSIBILITIESPerforms all functions required by the brokerage department to service the clientPerforms functions including troubleshooting and problem-solving to provide exceptional customer servicePerforms daily follow up on all open issues with the client, carrier, forwarder, CBP, or PGA to resolve any delays in entry processingManages all aspects of the entry process from receipt of documents or data to delivery, billing and scanning.Audits commercial documents for accuracy, and verifies description, value, term of sale, country of origin, classification, and all areas required by CBP and any and all PGA’sEnters all required data accurately into Hellmann’s brokerage system to complete the entry and achieve full release with CBP and PGA.Coordinates with the origin station, supplier or third party to process the Importer Security Filing (ISF) on behalf the importer.Performs other duties as assigned.SUPERVISORY RESPONSIBILITIESThis position does not supervise any direct reports.EDUCATION AND EXPERIENCEHigh School Diploma or GEDOne to three years of previous experience in freight forwarding industry requiredCandidates must have hands-on experience in customs brokerage entry writing, including preparing and processing U.S. Customs entries.Must be available for a Tuesday–Saturday or Sunday–Thursday schedule.KNOWLEDGE, SKILLS, & ATTRIBUTESOrganization skillsTime management and prioritizationCustomer-focusedAdaptable / flexible to high-pressured environmentInterpersonal skillsProficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and InternetProficient in world geography, shipping documentation, and Incoterms preferredProficient written and verbal communication skills in EnglishAbility to calculate figures and amounts such as freight rates, discounts, and other percentagesPHYSICAL DEMANDSWhile performing the duties of this job, the employee is:Frequently required to stand, and walkRegularly required to sit for extended periodsRegularly uses arms to reach, hands and fingers for computer and phone useSpeaking clearly and listening for heavy phone contactRequires close-up and computer screen distance vision abilityReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!If you are excited by this fantastic opportunity and have what it takes, then click APPLY!