Customs Broker Turnover Agent (BTO) - Tuesday - Saturday, 8:00 a.m. - 4:30 p.m.

Deutsche Post; Erlanger (KY); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision, well-being

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work Life Plan

Outstanding training opportunities

Job summary

DHL, a leading logistics company, is seeking a Customs Broker Turnover Agent in Kentucky to coordinate customs entries for shipments with customer-appointed brokers. The role ensures timely transfer of documentation and effective communication between customers, brokers, and DHL teams.

You will support compliant clearance processes, minimize delays, and facilitate movement of import/export shipments through the DHL network. Strong organizational skills are essential.

Qualifications

• High School Diploma.
• 1–2 years of customer service or logistics experience preferred.
• Proficiency in Microsoft Office Suite (Outlook, Teams, Excel).

Responsibilities

• Coordinate entry documentation with external brokers to ensure accurate and timely customs clearance.
• Review invoices, bills of lading, and shipping documentation for accuracy.
• Communicate with brokers, customers, and internal teams.
• Resolve clearance delays and escalation issues.
• Coordinate with internal teams on in-bond and related shipment matters.
• Support high-volume shipments and special accounts.
• Monitor aging shipments and ensure timely clearance.

Skills

Customer service

Logistics coordination

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment to our business, to each other and to our global communities. DHL is dedicated to being a great place to work!

Start YOUR career with DHL today…

TheCustoms Broker Turnover Agentis responsible for coordinating customs entries for shipments designated for customer-appointed customs brokers; ensuring the timely and accurate transfer of shipment documentation, obtaining required clearance information, and facilitating communication between customers, brokers, and internal DHL teams.

This role supports compliant customs clearance processes, minimizes shipment delays, and ensures efficient movement of import and export shipments through the DHL network.

Key Responsibilities:

• Coordinate entry documentation with external brokers to ensure accurate and timely customs clearance
• Review invoices, bills of lading, and shipping documentation for accuracy
• Communicate with brokers, customers, and internal teams
• Resolve clearance delays and escalation issues
• Coordinate with internal teams on in-bond and related shipment matters
• Support high-volume shipments and special accounts
• Monitor aging shipments and ensure timely clearance

Skills & Qualifications:

• High School Diploma
• 1-2 years customer service or logistics experience preferred
• Proficiency in Microsoft Office Suite (Outlook, Teams, Excel)

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.