Customs Broker Turnover Support (BTO) - Sunday - Thursday, 9:00 a.m. - 5:30 p.m.

Deutsche Post; Erlanger (KY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work Life Prog

Outstanding training opportunities

Job summary

DHL Express in Kentucky is seeking a Customs Broker Turnover Support to join the Broker Turnover team. This role reviews shipment documentation and coordinates with brokers to ensure timely clearance and delivery of all shipments in compliance with customs rules.

Responsibilities include obtaining required information from customers, verifying data, and resolving issues to prevent delays. Strong attention to detail and communication skills are essential for success in this position.

Qualifications

• High School Diploma or equivalent experience required.
• Associate's or Bachelor's degree preferred (Logistics, Supply Chain, Business, or related field).
• 1 year of customer service or logistics experience preferred.
• Ability to review and interpret shipment documentation.
• Proficiency with Microsoft Office (Word, Excel, Outlook), database, and web-based applications.

Responsibilities

• Contact customers to obtain required documentation for customs clearance.
• Review invoices, airway bills, and shipment data for accuracy.
• Verify shipment details and ensure compliance with government regulations.
• Communicate with brokers to process and clear shipments.
• Monitor shipment queues and follow up on pending clearances.
• Resolve document discrepancies and missing information.
• Assign shipments for correction when needed.
• Maintain communication with internal teams and external partners.

Skills

Customer service

Logistics

Shipment docs

MS Office

Communication

Education

Associate's or Bachelor's preferred

Tools

MS Office

Job description

What makes DHL great?

Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment to our business, to each other and to our global communities. DHL is dedicated to being a great place to work!

Start YOUR career with DHL today…

DHL Express is looking for Customs Broker Turnover Support to join the Broker Turnover team. Customs Broker Turnover Support is responsible for reviewing shipment documentation and coordinating with brokers to ensure timely clearance, and delivery of all shipments, per customs compliance requirements. This role supports shipment processing by obtaining required information and resolving issues to prevent delays.

Key Responsibilities:

• Contact customers to obtain required documentation for customs clearance
• Review invoices, airway bills, and shipment data for accuracy
• Verify shipment details and ensure compliance with government regulations
• Communicate with brokers to process and clear shipments
• Monitor shipment queues and follow up on pending clearances
• Resolve document discrepancies and missing information
• Assign shipments for correction when needed
• Maintain communication with internal teams and external partners

Skills & Qualifications:

• High School Diploma or equivalent experience required.
• Associate's or Bachelor’s degree preferred (Logistics, Supply Chain, Business, or related field)
• 1 year of customer service or logistics experience preferred
• Ability to review and interpret shipment documentation
• Proficiency with Microsoft Office (Word, Excel, Outlook), database, and web-based applications
• Good oral and written communication, problem solving, and interpersonal skills

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings - 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

Equal Opportunity

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.