Customs Broker Turnover Agent (BTO) - Tuesday - Saturday, 8:00 a.m. - 4:30 p.m.

DHL Express; Erlanger (KY); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Bonus programs

401K match

Medical insurance

Tuition reimbursement

Paid time off

Paid leave

Employee discount

Employee assistance

Training opportunities

Descripción de la vacante

DHL Express in Erlanger, KY seeks a Customs Broker Turnover Agent to coordinate customs entries with customer-appointed brokers, ensuring timely clearance and accurate documentation. The role supports compliant processes and fast movement of imports and exports through DHL networks.

Key duties include liaising with brokers and customers, reviewing invoices and shipping docs, resolving delays, and supporting high-volume shipments.

Formación

• High School Diploma required.
• 1–2 years of customer service or logistics experience preferred.
• Proficiency in Microsoft Office Suite (Outlook, Teams, Excel).

Responsabilidades

• Coordinate entry docs with external brokers for timely customs clearance.
• Review invoices, bills of lading, and shipping docs for accuracy.
• Communicate with brokers, customers, and internal teams.
• Resolve clearance delays and escalate issues.
• Coordinate with internal teams on in-bond and related shipment matters.
• Support high-volume shipments and special accounts.
• Monitor aging shipments and ensure timely clearance.

Conocimientos

Customer service

Logistics

Educación

High School Diploma

Herramientas

Microsoft Office

Descripción del empleo

What makes DHL great?

Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment to our business, to each other and to our global communities. DHL is dedicated to being a great place to work!

Start YOUR career with DHL today…

The Customs Broker Turnover Agent is responsible for coordinating customs entries for shipments designated for customer-appointed customs brokers; ensuring the timely and accurate transfer of shipment documentation, obtaining required clearance information, and facilitating communication between customers, brokers, and internal DHL teams.

This role supports compliant customs clearance processes, minimizes shipment delays, and ensures efficient movement of import and export shipments through the DHL network.

Key Responsibilities:

• Coordinate entry documentation with external brokers to ensure accurate and timely customs clearance
• Review invoices, bills of lading, and shipping documentation for accuracy
• Communicate with brokers, customers, and internal teams
• Resolve clearance delays and escalte issues
• Coordinate with internal teams on in-bond and related shipment matters
• Support high-volume shipments and special accounts
• Monitor aging shipments and ensure timely clearance

Skills & Qualifications:

• High School Diploma
• 1-2 years customer service or logistics experience preferred
• Proficiency in Microsoft Office Suite (Outlook, Teams, Excel)

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.