PM Customs Clearance Control Tower Supervisor (Monday - Friday, 8:00pm - 4:30am)

DHL Express (USA), Inc.; Erlanger (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work LifeProgram

Outstanding training opportunities

Job summary

DHL Express is seeking a Customs Clearance Control Tower Supervisor to manage day-to-day customs operations, coordinate with staff and lead escalations while ensuring compliant and efficient shipment processing. The role collaborates across stakeholders to meet deadlines and regulatory requirements.

Qualified candidates typically have 2+ years in customs entry-writing or brokerage, supervisory experience, and a relevant degree; DHL offers competitive pay and benefits with opportunities for

Qualifications

• High school diploma or equivalent is required.
• Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or related field is preferred.
• 2+ years of customs entry-writing or brokerage experience required; or equivalent on-the-job experience.
• Prior supervisory experience strongly preferred or equivalent on-the-job leadership experience may be considered.
• Brokerage certification is a strong plus.
• Proficiency in Microsoft Office Suite (Outlook, Teams, Excel).
• Business acumen and logistics knowledge.
• Export and clearance experience.
• Understanding of regulatory requirements.
• Experience leading teams.
• Ability to translate processes into operations.

Responsibilities

• Manage daily operations and workflow prioritization.
• Support and coach team leads and agents.
• Handle customer escalations and complex issues.
• Collaborate with customers, COG, and clearance teams.
• Ensure compliance with regulatory and internal requirements.
• Allocate staffing based on volume and business needs.
• Drive cross-training across subgroups.
• Manage relevant HR tasks and performance reviews.
• Evaluate requests and determine process or escalation needs.
• Ensure team meets volume and customer expectations.

Skills

Customs entry-writing

Supervisory experience

Brokerage certification

Microsoft Office proficiency

Export and clearance knowledge

Regulatory compliance understanding

Team leadership experience

Ability to translate processes into to

Education

High School Diploma or Equivalent

Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or related field

Tools

Microsoft Office Suite

Job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment to our business, to each other and to our global communities. DHL is dedicated to being a great place to work!

Start YOUR career with DHL today…

DHL Express is looking for a Customs Clearance Control Tower Supervisor. The Control Tower Supervisor is responsible for managing day-to-day operations, supporting staff and leads, handling escalations, and ensuring compliant and efficient shipment processing while coordinating across stakeholders.

Key Responsibilities:

• Manage daily operations and workflow prioritization
• Support and coach team leads and agents
• Handle customer escalations and complex issues
• Collaborate with customers, COG, and clearance teams
• Ensure compliance with regulatory and internal requirements
• Allocate staffing based on volume and business needs
• Drive cross-training across subgroups
• Manage relevant HR tasks and performance reviews
• Evaluate requests and determine process or escalation needs
• Ensure team meets volume and customer expectations

Skills & Qualifications:

• High school diploma or equivalent (required)
• Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or related field (preferred)
• 2+ years of customs entry-writing or brokerage experience required; or equivalent on-the-job previous experience
• Prior supervisory experience strongly preferred or equivalent on-the-job leadership experience may be considered
• Brokerage certification is a strong plus
• Proficiency in Microsoft Office Suite (Outlook, Teams, Excel)
• Business acumen and logistics knowledge
• Export and clearance experience
• Understanding of regulatory requirements
• Experience leading teams
• Ability to translate processes into operations

This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.