Customer Zero Principal PM - Internal Adoption Leader

Celigo; United States; Remote; USD 175,000 - 200,000; Full time

Benefits offered by this job

Remote-first culture

Three weeks of vacation (starting year

Wellness days and holidays

Parental leave and benefits package

Monthly tech stipend

Career development opportunities

Job summary

Celigo in United States is seeking a Principal Product Manager - Customer Zero to own and run our internal Customer Zero program. You will drive adoption of Celigo’s products across GTM, CX, and G&A systems, shaping roadmaps and ensuring execution with measurable business value.

You will apply AI-first thinking, balance security considerations, and partner with Sales and Marketing to craft credible references for customers.

Qualifications

• 8+ years in product management, comfortable operating hands-on as a Principal individual contributor while owning a program end-to-end.

Responsibilities

• Own the Customer Zero program as a funded initiative with a real roadmap, clear outcomes, and an operating rhythm that holds across competing priorities.
• Drive adoption of Celigo’s own products inside GTM, CX, and G&A systems; surface what’s truly hard and feed it into Product’s roadmap.
• Use Celigo’s AI-powered platform as part of daily work and provide honest feedback on AI capabilities and gaps.
• Bring product discipline to every workstream with defined requirements, clear success criteria, and realistic timing.
• Balance user needs with security, privacy, and governance considerations; create prescriptive playbooks for governance patterns and reference architectures.
• Be the external face of Celigo, presenting at flagship events and providing internal references for sales.

Skills

Ambiguity handling

Executive presence

Influence without authority

AI-focused mindset

Cross-functional collaboration

Education

8+ years product management experience

Tools

Salesforce

HubSpot

Gainsight

Job description

Celigo in United States is seeking a Principal Product Manager - Customer Zero to own and run our internal Customer Zero program. You will drive adoption of Celigo’s products across GTM, CX, and G&A systems, shaping roadmaps and ensuring execution with measurable business value.

You will apply AI-first thinking, balance security considerations, and partner with Sales and Marketing to craft credible references for customers.