Customer Value & Adoption Associate

Mimecast; Lexington (VA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Mimecast is seeking an Associate Customer Value Manager for a hybrid role based in Lexington, MA. You will drive adoption and measurable outcomes for a high-volume SMB and Mid-Market portfolio, translating Mimecast capabilities into customer value.

You will monitor usage and health data, lead value reviews, and build trusted relationships with customers and internal teams to ensure security outcomes are realized.

Responsibilities

• Drive the adoption and effective utilization of Mimecast products customers own, translating capabilities into customer-specific use cases, protection and measurable outcomes.
• Monitor adoption, usage and customer health data to identify gaps, under-utilized capabilities, at-risk behavior and churn risk, acting early to coordinate the right response.
• Lead structured value reviews that assess progress against customer goals, demonstrate outcomes achieved and agree next steps to deepen value.
• Build trusted relationships by understanding each customer’s environment, objectives, risks and definition of success, while acting as their voice within Mimecast.
• Deliver onboarding guidance, best-practice sessions, webinars and one-to-many programs that accelerate time-to-value across a high-volume portfolio.
• Guide customers on configuration best practice and feature enablement, troubleshoot within your remit, and elevate

Job description

Mimecast is seeking an Associate Customer Value Manager for a hybrid role based in Lexington, MA. You will drive adoption and measurable outcomes for a high-volume SMB and Mid-Market portfolio, translating Mimecast capabilities into customer value.

You will monitor usage and health data, lead value reviews, and build trusted relationships with customers and internal teams to ensure security outcomes are realized.