Customer Transition Project Manager

Goodwin Recruiting; Ferndale (MI); Hybrid; USD 90,000 - 103,000; Full time

Benefits offered by this job

6-9 month contract

Hybrid schedule

Potential transition to permanent role

Travel expenses covered

Job summary

Goodwin Recruiting seeks a Customer Transition Project Manager to lead a critical shift from an international billing model to a US‑based subsidiary billing framework. You will partner with account teams and warehouse operations to ensure seamless transitions and ongoing service continuity.

You will drive cutover timing, coordinate EDI and PO changes, and oversee cross‑functional efforts with Technology and Finance to validate workflows.

Qualifications

• 5–10 years of experience in project management, supply chain, or operations roles.
• Experience with inventory management or customer-facing operations is preferred.

Responsibilities

• Own the execution of customer-by-customer transition plans from international billing to US subsidiary billing.
• Coordinate with customer account teams to manage account-specific changes such as new supplier/vendor codes and EDI reconfiguration.
• Manage cutover timing to avoid disruption in order fulfillment and lead trial runs to validate workflows.
• Serve as the primary on-ground contact for customer queries and warehouse teams, supporting inventory segregation, WMS setup, and process changes.
• Collaborate with Technology and Finance teams to ensure accurate mapping and testing of PO code and EDI updates.
• Track inventory obsolescence risks and support reconciliation between WMS and SAP systems.
• Provide regular status updates to senior leadership and coordinate across functional workstreams.

Skills

Communication skills

Stakeholder management

EDI knowledge

Purchase order management

Order-to-cash processes

Excel skills

Education

Bachelor's degree in supply chain management or related field

Tools

SAP

WMS

ERP systems

EDI tools

Excel

Job description

Customer Transition Project Manager

This is an exciting opportunity to lead a critical customer transition project within a large, stable international organization. You will play a key role in managing the shift from an internationally billed export model to a fully US-based subsidiary billing structure, working closely with diverse teams to ensure seamless execution and service continuity.

Customer Transition Project Manager Benefits & Compensation

• Competitive hourly rate of $65 to $75 per hour, 40 hours per week for a 6-9 month contract
• Potential to transition into a permanent role
• Flexible hybrid schedule with 3-4 days remote per week and some travel- expenses covered
• Opportunity to work within a supportive and experienced leadership environment

Customer Transition Project Manager Requirements & Qualifications

• 5-10 years of experience in project management, supply chain, or operations roles, preferably including inventory management or customer-facing operations
• Working knowledge of inventory management and warehouse management systems (WMS)
• Familiarity with EDI, purchase order management, and order-to-cash processes
• Exposure to ERP systems, with SAP experience preferred
• Strong Excel skills for tracking, reporting, and data accuracy
• Excellent communication skills and stakeholder management, comfortable working with customers and warehouse teams
• Bachelor’s degree in supply chain management, operations, business, or related field

Customer Transition Project Manager Preferred Background & Skills

• Prior experience supporting ERP/WMS transitions, entity transitions, or M&A integration operational work
• Experience in automotive, industrial, or distribution and warehouse environments

Customer Transition Project Manager Day-to-Day Responsibilities

• Own the execution of customer-by-customer transition plans from international billing to US subsidiary billing
• Coordinate with customer account teams to manage account-specific changes such as new supplier/vendor codes, updated PO structures, and EDI reconfiguration
• Manage cutover timing to avoid disruption in order fulfillment and lead trial runs to validate workflows before go-live
• Serve as the primary on-ground contact for customer queries and warehouse teams, supporting inventory segregation, WMS setup, and process changes
• Collaborate with Technology and Finance teams to ensure accurate mapping and testing of PO code and EDI updates
• Track inventory obsolescence risks and support reconciliation between WMS and SAP systems
• Provide regular status updates to senior leadership and coordinate across functional workstreams

This role is ideal for someone detail-oriented with strong cross-functional skills who thrives in dynamic, evolving environments and wants to drive impactful change in a key operational transition.

JOB ID: 182483#post