Customer Technology Systems Supervisor

Accreditation Council for Graduate Medical Education; Seattle (WA); On-site; USD 129,000 - 149,000; Full time

Job summary

Seattle City Light seeks a Supervisor, Customer Support Systems to lead a team of functional analysts and partner with stakeholders to shape and deliver customer-facing technology. You will define work plans, manage projects, and ensure reliable, efficient systems that enhance the customer experience.

The role interfaces with architects, developers, data scientists and IT project managers, translating business needs into technical designs and driving improvements aligned with organizational

Qualifications

• Requires five years of system, procedures, research or analysis.
• Bachelor's degree in business or public administration, finance, computer science or related field.
• Experience supervising staff in a technology or customer service environment.
• Ability to translate business requirements into clear system design needs and evaluate technology options.
• Experience with customer-facing systems, enterprise applications, or utility-related technologies.
• Knowledge of database structures, system workflows, and SQL.
• Experience with SDLC and managing technology vendors.

Responsibilities

• Supervise a team of functional analysts and contribute to system design.
• Develop annual project workplans with internal and external stakeholders.
• Deliver high-quality outcomes on schedule and ensure customer experience improvements.
• Communicate technical concepts to non-technical audiences across diverse groups.

Skills

Staff supervision

Translate business requirements

SDLC knowledge

SQL

Robotic process automation

Vendor management

Project management

Strong communication

Analytical problem solving

Education

Bachelor's degree in business or public administration, finance, computer science

Job description

Seattle City Light seeks a Supervisor, Customer Support Systems to lead a team of functional analysts and partner with stakeholders to shape and deliver customer-facing technology. You will define work plans, manage projects, and ensure reliable, efficient systems that enhance the customer experience.

The role interfaces with architects, developers, data scientists and IT project managers, translating business needs into technical designs and driving improvements aligned with organizational