Sr. Management Systems Analyst

Quest Oracle Community; Seattle, Northern (WA, KY); Hybrid; USD 117,000 - 136,000; Full time

Job summary

Seattle City Light, a department of the City of Seattle, is seeking a Senior Management Systems Analyst to support customer‑facing technologies within the Customer Technologies group. This role is part of the CIS Operations Team and will work across interfaces including Oracle CCB, MSCS, and the USW Customer Portal.

The ideal candidate will have at least three years in systems analysis, a Bachelor's degree in a related field, and experience with utility business processes.

Qualifications

• Requires three years of experience in systems, operations, procedures, research or analysis.
• Bachelor's degree in business or public administration, finance, computer science or related field (or equivalent).

Responsibilities

• Perform system design, analysis and continued development of technology projects of considerable scope and complexity.
• Identify, document and communicate business needs to Business Owners and Management.
• Develop work plans and goals for technology projects based on objectives and priorities.
• Lead end user groups in design, development, implementation and modification of systems.
• Create procedures and train end users on new system functionality and enhancements.
• Assess policy changes to determine impacts on business processes and configuration.
• Participate in solution analysis and design for project scope and requirements.
• Identify and recommend improvements to processes, policies, or procedures.
• Configure, test and implement business system solutions.
• Provide support to impacted workgroups to resolve issues and answer questions.

Skills

Analytical thinking

Communication skills

Team collaboration

Time management

Flexibility in hours

Root-cause analysis

Procedures development

Education

Bachelor's degree in business/public administration/finance/computer science

Tools

SQL

CCB

MSCS

Job description

Position Description

Seattle City Light, a department of the City of Seattle, is one of the nation's largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.

Seattle City Light is recruiting for a Senior Management Systems Analysts to provide ongoing business and systems support for customer-facing technologies within the Customer Technologies group. This position is part of the CIS Operations Team, which manages Seattle City Light's core customer information systems including Oracle CCB, MSCS (metering system), the USW Customer Portal, and all related interfaces and integrations. The analyst will report to the CIS Operations Manager and work collaboratively with teams across Seattle City Light, Seattle Public Utilities (SPU), and IT. This position reports to the CIS Operations Manager.

Job Responsibilities

Here is more about what you'll be doing:

• Perform system design, analysis and continued development of technology projects involving considerable scope, complexity
• Identify, document and communicate business needs to Business Owners and Management
• Develop work plans and goals for technology projects based on departmental objectives and priorities
• Lead end user groups in the design, development, implementation and modification of systems
• Create procedures and train end users on new system functionality and enhancements
• Assess policy or rule changes to determine impacts on business processes and configuration
• Participate in solution analysis and design for project scope and requirements
• Identify and recommend improvements to processes, policies, or procedures
• Configure, test and implement business system solutions
• Provide support to impacted workgroups to resolve issues, answer questions; clarify system processes

Qualifications

Required Qualifications

In addition to the skills and experience mentioned below, a successful applicant will have experience that reflects a commitment to creating fair and equitable outcomes and has: Requires three years of experience in systems, operations, procedures, research or analysis and a Bachelor's degree in business or public administration, finance, computer science or a related field (or a combination of education, training or experience that provides an equivalent background required to perform the work of the class).

Desired Qualifications

• Specialized knowledge and expertise with utility business processes
• Experience in working with the USW Customer portal
• Experience with SQL, CCB & MSCS.
• Excellent organizational and time management skills
• Strong analytical and critical-thinking skills
• Effective oral and written communication skills
• Ability to work effectively with all levels of the organization
• A strong team-focused mindset
• Flexibility in working hours
• Experience creating clear, concise root-cause analysis documentation
• Experience in developing procedures

Emergency Response Commitment

Seattle City Light is committed to reliable service during emergencies. Through our Emergency Response Program, each employee is assigned a role—usually aligned with their regular duties—to support emergency operations. Your participation is required and vital to helping the utility stay prepared and serve our community when it matters most.

Additional Information

The full salary range for this position is $56.23 to $65.54 per hour.

Who May Apply

This position is open to all candidates that meet the qualifications. Seattle City Light values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle City Light encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, and those with diverse life experiences.

Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17 and the City of Seattle Personnel Rule 10.3. A driving history review may be conducted in compliance with SMC 4.79.020. Applicants will be provided an opportunity to explain or correct background information.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits.

Want to know more about Seattle City Light? Check out our web page: https://www.seattle.gov/city-light/about-us/careers.