Customer Tech Systems Lead — Experience & Innovation

Seattle City Light; Seattle (WA); On-site; USD 85,000 - 98,000; Full time

Benefits offered by this job

Vacation & leave

Healthcare benefits

Job summary

Seattle City Light is seeking a Supervisor, Customer Support Systems to lead a team of functional analysts and contribute to system design, delivery, and maintenance. You will plan with stakeholders to set annual workplans and ensure projects meet timelines while delivering high-quality outcomes.

The role interfaces with system architects, developers, data scientists, and technical project managers, translating business needs into actionable designs and communicating clearly to non-technical

Qualifications

• Five years of system, procedures, research or analysis.
• Bachelor's degree in business or public administration, finance, computer science or a related field (or an equivalent background).
• Experience translating business requirements into clear system design needs and evaluating technology options.
• Experience working with customer-facing systems, enterprise applications, or utility-related technologies.
• Strong analytical, problem-solving, and organizational skills.
• Knowledge of SDLC and ability to manage vendors and contracts.
• Ability to manage multiple small projects and deliver on schedule.
• Excellent written and verbal communication across diverse stakeholders.
• Familiarity with database structures, SQL, and robotic process automation.
• Experience coordinating work across internal divisions and external partners.

Responsibilities

• Lead planning, delivery, and continuous improvement of customer-facing technology aligned with strategic priorities.
• Supervise staff and manage annual project workplans.
• Translate business needs into system designs and evaluate technology options.
• Collaborate with architects, developers, data scientists, and IT PMs to deliver solutions.
• Ensure system stability, quality, and timely delivery while upholding City Light values.
• Coordinate with internal divisions and external partners including vendors and IT teams.

Skills

Staff supervision

Requirements translation

Customer-facing systems

SDLC knowledge

SQL

RPA

Vendor management

Project management

Communication

Stakeholder collaboration

Education

Bachelor's degree in business/public administration/finance/CS

Five years system experience

Tools

SDLC tools

Database concepts

Job description

Seattle City Light is seeking a Supervisor, Customer Support Systems to lead a team of functional analysts and contribute to system design, delivery, and maintenance. You will plan with stakeholders to set annual workplans and ensure projects meet timelines while delivering high-quality outcomes.

The role interfaces with system architects, developers, data scientists, and technical project managers, translating business needs into actionable designs and communicating clearly to non-technical