Customer Technology Support Specialist

Averittjobs; Cookeville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

8 paid holidays

Health insurance

Life insurance

Short-term disability

401(k) with profit sharing

Referral rewards

Job summary

Averitt Express is seeking a Customer Technology Support Specialist to assist customers and internal teams with AverittExpress.com, APIs, and technology-related services. You will translate complex technical issues into clear, user-friendly explanations and document problems for the development team.

The role is full-time, Monday–Friday, in Tennessee, emphasizing collaboration with Transportation Specialists, accurate problem documentation, and proactive communication.

Qualifications

• Strong customer service and communication skills.
• Translate technical problems for customers who aren't computer savvy.
• Document problems for the Software Development team.
• Communicate effectively with Transportation Specialists.
• Basic understanding of computer systems.

Responsibilities

• Answer calls and emails regarding AverittExpress.com, APIs, and other technology offerings.
• Approve/deny AverittExpress.com customer profile registrations.
• Verify access to contractually protected pricing with other teams.
• Respond to Website Visibility Requests.
• Monitor Customer Report Failures.
• Document calls, emails, and issues in Jira project tracking software.

Skills

Customer service

Communication

Technical translation

Documentation

Team communication

Computer basics

Education

High School diploma or equivalent

Job description

# Customer Technology Support SpecialistSEARCH MORE JOBSWe have an all-star team managingour behind-the-scenes activities that allows all other associates to focus on their various roles. If you're a born organizer, detail-keeper, communicator or any other kind of technology mastermind, come help keep our entire company in motion. **Customer Technology Support Specialist Job Description:*** Monday - Friday, 8 a.m. - 5 p.m.* Answer calls and emails relating to customer needs regarding AverittExpress.com, APIs, and other technology offerings by Averitt* Approve/deny AverittExpress.com customer profile registration requests* Work with other teams to verify who may have access to contractually protected pricing* Respond to Website Visibility Requests* Monitor Customer Report Failures* Document calls/emails/issues in Jira project tracking software.**Customer Technology Support Specialist Benefits:*** Competitive pay* 8 paid holidays (after 30 days) and paid time off (after 90 days)* Excellent insurance coverage that includes medical, prescription, dental, vision and hearing starting as low as $105.90/week for family plans and $40.20/week for individual plans effective after 30 days* Company-paid life insurance and short-term disability benefits* Traditional and Roth 401(k) plans with profit sharing that directs a portion of company profits into your retirement account* Referral rewards - cash bonuses for referrals* We have a supportive, team-oriented culture that encourages professional growth. Over 22% of our associates have been with us for 20+ years!**Ready to make a change? APPLY NOW to be an Averitt Customer Technology Support Specialist!** *Averitt Express is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.*Pay Range: - , General Benefits:# * High School diploma or equivalent* Strong Customer Service and communication skills* Ability to translate technical problems to customers who aren't computer savvy* Ability to document problems for the Software Development team* Ability to communicate well with Transportation Specialists* A basic understanding of computer systems