After Hours Customer Service

Averittjobs; Cookeville (TN); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

8 paid holidays

Paid time off

Health insurance

Life insurance

Short-term disability

401(k) with profit sharing

Referral rewards

Job summary

Averitt Express is seeking an After-Hours Customer Service Specialist in Cookeville, TN. You will be the primary contact after hours and on weekends, handling shipment requests and tracing deliveries with strong computer and communication skills.

Join a team that values growth, offers competitive pay, holidays, PTO, and comprehensive benefits. This role supports customer service excellence in a dynamic logistics environment.

Qualifications

• Strong communication skills and computer proficiency are essential.
• Experience in customer service is preferred.
• Must be 18 years of age and have a high school diploma or GED.

Responsibilities

• Serve as the primary point of contact after hours and on weekends.
• Assist customers with shipment requests and trace shipments.
• Coordinate with multiple departments to review and improve service.

Skills

Communication

Computer skills

Customer service

Education

High School Diploma or GED

Tools

None

Job description

# After Hours Customer ServiceSEARCH MORE JOBSAveritt is seeking a Customer Service Specialist to join our thriving team... at night! Are you looking to start your career with an industry leader in the transportation industry? Does a dynamic team environment that values diversity and provides growth opportunities appeal to you? If you answered yes to these questions, the After-Hours Customer Service Specialist role may be right for you. **About the role:*** Acting as our customers' primary point-of-contact after hours and on weekends* Monday - Friday; 4 p.m. - 11:30 p.m.* Use your excellent computer and communication skills to assist our customers with their shipment requests* Trace shipments, collaborate with multiple departments, follow-up, troubleshoot and review service provided to our customers**Enjoy the many benefits that come with this position:*** Competitive pay* 8 paid holidays (after 30 days) and paid time off (after 90 days)* Excellent insurance coverage that includes medical, prescription, dental, vision and hearing starting as low as $105.90/week for family plans and $40.20/week for individual plans effective after 30 days* Company-paid life insurance and short-term disability benefits* Traditional and Roth 401(k) plans with profit sharing that directs a portion of company profits into your retirement account* Referral rewards - cash bonuses for referrals* We have a supportive, team-oriented culture that encourages professional growth. Over 22% of our associates have been with us for 20+ years!**Ready to make a change? APPLY NOW to be an Averitt After-Hours Customer Service Specialist!** *Averitt Express is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.*Pay Range: - , General Benefits:# * Must be 18 years of age* High School Diploma or GEDLeadFlex Job ID: 267546ExternalID: 383743Post Date: 10/15/2026